Head Receptionist

Gaucho Richmond; Richmond; On-site; GBP 10,000 - 40,000; Full time

Job summary

A high-end restaurant in Richmond is seeking an experienced Head Receptionist to manage the team and optimize restaurant operations. The ideal candidate will have a strong hospitality background, leadership skills, and a warm personality. Responsibilities include managing reservations, staffing, and guest databases. A competitive hourly wage is offered along with various employee benefits.

Benefits

50% off bills at Gaucho and M Restaurants

Industry Apprenticeship opportunities

Cycle to work scheme

Access to employee discounts platform

Staff breakfast and lunch

Qualifications

• Previous experience as a Head/Senior Receptionist.
• Enthusiasm for hospitality, and a fast-paced working environment.
• Strong leadership skills.

Responsibilities

• Optimize restaurant capacity and reservation strategies.
• Manage staffing levels, rotas, and productivity.
• Allocate tasks and manage floor plans.
• Build and maintain a guest database.

Skills

Leadership skills

Warm hospitality

Team management

Strategic reservation management

Job description

Overview

Gaucho are looking for an enthusiastic and experienced Head Receptionist to join one of our Gaucho teams! The ideal Head Receptionist candidate will be passionate and want to grow within a busy, high end environment. They will demonstrate personality and warmth towards guests, and be a Gaucho ambassador. We are looking for someone with previous Head Receptionist experience, and experience managing a team.

Responsibilities

• To work with or develop suitable strategies & reservation that optimise restaurant capacity.
• To regularly review adherence to all agreed systems and correct where necessary.
• Floor plan and section management with recordable history of section allocation.
• Allocate tasks to members of the team adjusting according to service requirements.
• Collation of guest database through accurate records and database systems.
• Staffing Levels managed including costed rotas, holiday management and productivity management.
• To understand and pro-actively work towards all cover growth targets for the business.

Requirements

• Previous experience as a Head/Senior Receptionist.
• Enthusiasm for hospitality, and a fast-paced working environment.
• A warm and hospitable personality.
• Strong leadership skills.

Training and benefits

• 50% off your bill at all Gaucho and M Restaurants.
• Industry Apprenticeship opportunities, cycle to work scheme and access to our employee discounts platform.
• Training in the Rare L.A.B.
• Career development and training.
• Staff food breakfast and lunchtime of every day worked

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: £16.5 – £17.5 hourly
• Starting time: Immediate start!

About Gaucho Richmond:
Gaucho Richmond is an Argentinian steak restaurant with irresistible food and a hand-crafted cocktail menu that will take you on a sensational journey.