Head Receptionist

Gaucho Glasgow; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A high-end hospitality establishment in Glasgow is seeking a passionate Head Receptionist to join their team. The ideal candidate will have prior experience in a similar role, demonstrating strong leadership skills and a warm personality towards guests. Responsibilities include managing the restaurant's capacity and ensuring smooth operations. The position offers training opportunities, employee discounts, and career development in a vibrant environment.

Benefits

50% off at Gaucho and M Restaurants

Industry Apprenticeship opportunities

Cycle to work scheme

Staff food provided

Qualifications

• Previous experience as a Head/Senior Receptionist required.
• Ability to thrive in a fast-paced working environment.
• Strong leadership and communication skills.

Responsibilities

• Develop strategies to optimise restaurant capacity.
• Manage floor plan and staff allocation.
• Collate and maintain guest database.

Skills

Leadership skills

Hospitality enthusiasm

Team management

Job description

Gaucho are looking for an enthusiastic and experienced Head Receptionist to join one of our Gaucho teams! The ideal Head Receptionist candidate will be passionate and want to grow within a busy, high end environment. They will demonstrate personality and warmth towards guests, and be a Gaucho ambassador. We are looking for someone with previous Head Receptionist experience, and experience managing a team.

Key Responsibilities

• To work with or develop suitable strategies & reservation that optimise restaurant capacity
• To regularly review adherence to all agreed systems and correct where necessary
• Floor plan and section management with recordable history of section allocation
• Allocate tasks to members of the team adjusting according to service requirements
• Collation of guest database through accurate records and database systems
• Staffing Levels managed including costed rotas, holiday management and productivity management
• To understand and pro‑actively work towards all cover growth targets for the business

Requirements

• Previous experience as a Head/Senior Receptionist
• Enthusiasm for hospitality, and a fast‑paced working environment
• A warm and hospitable personality
• Strong leadership skills

Training and Benefits

• 50% off your bill at all Gaucho and M Restaurants
• Industry Apprenticeship opportunities, cycle to work scheme and access to our employee discounts platform
• Training in the Rare L.A.B
• Career development and training
• Staff food breakfast and lunchtime of every day worked

Compensation: To be discussed