Head Receptionist

Trinity Resource Solutions; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prestigious hotel group in England is seeking a Head Receptionist to lead their front office team. The ideal candidate will have at least 2 years of experience, exceptional leadership and organisational skills, and a passion for luxury service. In this role, you will be responsible for delivering outstanding guest experiences, collaborating with various departments, and maintaining high service standards. Enjoy benefits such as instant access to earned wages, a paid day off for your birthday, and opportunities for growth.

Benefits

Instant access to earned wages

Paid day off for birthday

24/7 Employee Assistance Programme

Rewards for exceptional service

Team appreciation events

Friends & Family rates across hotels

Opportunities for growth

Qualifications

• At least 2 years experience as a Senior Receptionist or Head Receptionist.
• Natural leader who can inspire, train, and motivate their team.
• Strong communication and numeracy skills.

Responsibilities

• Lead, coach & inspire the Reception team.
• Maintain high operational standards & support training.
• Maximise revenue through room allocation & upselling.
• Collaborate with Housekeeping & Reservations.
• Handle guest feedback professionally.
• Participate in Duty Management shifts.

Skills

Leadership skills

Organisational skills

Detail-oriented

Fluent English

Comfortable with Opera PMS

Proficient in Microsoft Office

Tools

Opera PMS

Microsoft Office

Job description

Overview

Head Receptionist Step into the Spotlight Lead Our Clients Front of House in Style! Are you a Senior Receptionist or Reception Supervisor ready to take the next big step in your hospitality journey? This is your chance to shine at a stunning high end hotel property where timeless elegance meets contemporary charm. As Head Receptionist, you ll be the beating heart of front office the first smile for guests to see, and the calm, confident presence that ensures their every moment is flawless.

What Makes This Role So Special?

This isn t just a desk job it s a front-row seat to unforgettable guest experiences. You ll lead a passionate team, elevate service standards, and help create a lobby atmosphere that sparkles with warmth, professionalism, and personality.

What they are Looking For

• At least 2 years experience as a Senior Receptionist (or Head Receptionist in a boutique property)
• A natural leader who can inspire, train and motivate their team
• Sharp organisational skills and impeccable attention to detail
• Confident using Opera PMS and Microsoft Office
• Fluent in English, with strong communication & numeracy skills
• A passion for luxury service, teamwork, and going above & beyond

Your Day-to-Day

• Lead, coach & inspire the Reception team to deliver seamless service
• Maintain high operational standards & support with training
• Maximise revenue through smart room allocation & upselling
• Collaborate with Housekeeping & Reservations to ensure smooth guest journeys
• Handle guest feedback with professionalism & flair
• Participate in Duty Management shifts and ensure front office excellence

Why You ll Love Being Part of our Clients family

Here s a taste of what s waiting for you:

• Instant access to your earned wages & financial wellbeing tools
• A paid day off for your birthday (because you deserve it!)
• 24/7 Employee Assistance Programme for you & your family
• Rewards for exceptional service moments
• Team appreciation events & regular recognition
• Friends & Family rates across all hotels in our group
• Real growth opportunities through training, development & internal promotions

If you ve got the charisma, confidence, and care to lead from the front then our client wants you at Reception.

Apply today and take your hospitality career to new heights.