Head Receptionist

Willows Veterinary Group; Congleton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary clinic in Congleton is seeking a full-time Head Receptionist to provide exceptional customer service and administrative support. The role involves working 40 hours a week, including weekends. Candidates should have strong customer service skills and the ability to assist nursing and vet teams. The position offers training opportunities and various employee benefits.

Benefits

Training on phone and computer system

Individual CPD allowance

Colleague pet discounts

Healthshield benefits

Fun social events

Qualifications

• Excellent customer service skills.
• Administrative and clerical support experience.
• Ability to work as part of a team.

Responsibilities

• Provide excellent customer service for clients.
• Support management, nursing, and vet teams with clerical tasks.
• Work on a rota including Saturdays.

Job description

We require a Head Receptionist to join the friendly team at our Charter Vet practice in Congleton to provide excellent customer service for clients along with administrative and clerical support to the management, nursing and vet teams.

Benefits

• Training on the phone and computer system with the opportunity to study for recognised qualifications
• Individual CPD (training) allowance
• Opportunity to join a team of experienced Vets, Nurses and Receptionists where our aim is to treat our patients as though they were our own animals and to treat our clients in the way we would wish to be dealt with ourselves
• Colleague pet discounts
• Healthshield benefits (money back towards general wellbeing costs)
• Fun social events

This is a full‑time role working an average of 40 hours a week which will include Saturdays to be worked on a rota. Monday to Friday shifts working between 8:15 a.m. and 7:00 p.m. and Saturdays 8:30 a.m. to 1 p.m.

To view a full job description for the role please visit our website www.willowsvetgroup.co.uk/careers/. To apply for the position please email your CV and covering letter to [e-mail] quoting job ref 73.

Closing date for applications: 5 p.m. Sunday 9th November 2025.