Head Receptionist

Jumeirah; City of Westminster; On-site; GBP 29,000; Full time

Job summary

A veterinary practice in the City of Westminster is seeking a Head Receptionist to lead the reception team and ensure high standards of customer service. The role requires managing daily tasks, client relationships, and the team. A full-time position offering a salary of £28,500 per annum, benefits include discounts and career development opportunities.

Benefits

20% discount at Vet Group, Pets at Home, and Groom Room

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Prior experience managing a team is required.
• Veterinary practice experience is an advantage.

Responsibilities

• Oversee the reception team and ensure tasks are completed.
• Conduct 1-to-1s and manage staff rotas.
• Build strong relationships with clients and the practice team.
• Greet clients, manage payments and bookings.
• Coordinate day-to-day routines using the booking system.

Skills

Team management

Customer service

Problem solving

Computer literacy

Job description

Head Receptionist – Hull Vets for Pets

Do you love Pets? Are you open, friendly and organised? Do you enjoy problem solving and proving a good service and working as a team? If this is you, we have a great opportunity for you at our Hull Vets for Pets Practice. We are a thriving practice with an excellent reputation in the community and are looking for an individual to join us as Head Receptionist. We encourage all our staff to deliver outstanding care to both the client and their pets and perform their job to the fullest.

Responsibilities

• Oversee the reception team, ensure daily tasks are completed in a timely manner, manage your own admin duties and maintain a high level of customer service.
• Conduct 1-to-1s, manage staff rotas and holidays, oversee debt management and weekly banking, support payroll processes, organise team gifts and events, and handle client complaints professionally.
• Build strong relationships with clients, their pets and the practice team, providing an exceptional service throughout each visit.
• Greet each client and offer support, guidance, and expertise while managing payments and future bookings confidently.
• Coordinate the smooth running of day‑to‑day routines using our online booking system – computer literacy is a must.

Qualifications

Prior experience managing a team is required; veterinary practice experience is an advantage.

Working Hours

This is a full time role working 40 hours per week, including 1 in 4 Saturdays.

Benefits & Compensation

The salary for this role is £28,500 per annum. Benefits include a 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance.

Location

HU5 5NA