Head Receptionist

Office Angels; City Of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading organisation in the serviced office industry is looking for a Head Receptionist in City of London. This full-time role involves leading the reception team, managing client interactions, and overseeing administrative tasks to ensure exceptional service. Ideal candidates show strong organisational skills, a passion for customer service, and a professional demeanour. Benefits include a discretionary bonus, 25 days holiday, and more.

Benefits

Discretionary Bonus

25 Days Holiday + 8 Bank Holidays

Season Ticket Loan

Study Support

Great company culture

Qualifications

• Ability to exceed client expectations in hospitality.
• Manage multiple tasks efficiently while maintaining attention to detail.
• Approach challenges with a solutions-focused mindset.

Responsibilities

• Lead and inspire the reception team, managing tasks.
• Greet and welcome visitors, directing them appropriately.
• Handle phone calls, manage mail, and assist with admin tasks.
• Maintain a tidy reception area with necessary supplies.
• Collaborate with concierge to provide client services.
• Address client queries or issues efficiently.

Skills

Exceptional Customer Service

Strong organisational Skills

Proactive Problem Solver

Team Player

Professional demeanour

Job description

Head Receptionist

£35,000 - £40,000 • 8am - 5pm or 9am - 6pm, Full Time • Office Based • City of London

About this Role

Are you an enthusiastic, organised and professional individual with a passion for exceptional customer service? Do you thrive in a fast‑paced environment and enjoy leading a team? If so, we want to hear from you!

Our client, a leading organisation in the serviced office industry, is seeking a dedicated Head Receptionist to join their vibrant team on a full‑time, permanent basis. This is an exciting opportunity to play a crucial role in ensuring a top‑notch experience for clients and guests alike.

Why Work for this Company?

• Discretionary Bonus
• Stunning offices based in the heart of the City with a great company culture and team environment.
• Our client is highly regarded in their field, offering huge scope to build on your skills and develop.
• A range of perks and benefits including 25 Days Holiday + 8 Bank Holidays, Season Ticket Loan, Study Support etc.

Responsibilities

• Staff Supervision: Lead, guide, and inspire the reception team while managing daily tasks to uphold the highest professional standards.
• Client and Guest Management: Greet and welcome all visitors with a warm smile, directing them to the appropriate person or office and anticipating their needs.
• Administrative Support: Handle phone calls, take messages, manage incoming and outgoing mail, and assist with various administrative tasks as required.
• Front Desk Operations: Maintain a tidy, inviting reception area, ensuring all necessary supplies and materials are well‑stocked and presentable.
• Concierge Support: Collaborate with a dedicated concierge team to provide a wide range of services for clients, from booking taxis to addressing other business requirements.
• Problem‑Solving: Tackle any client queries or issues swiftly and efficiently, ensuring a smooth and positive experience for all.

Requirements

• Exceptional Customer Service: You have a knack for hospitality and a genuine desire to exceed client expectations.
• Strong organisational Skills: You can manage multiple tasks efficiently while maintaining attention to detail.
• Proactive Problem Solver: You approach challenges with a solutions‑focused mindset and can think on your feet.
• Team Player: You thrive in a collaborative environment and enjoy working with others to achieve common goals.
• Professional demeanour: You carry yourself with confidence and poise, representing the organisation with excellence.

Equal Opportunities

Office Angels is an equal opportunities employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.