Head Of Workforce Management - SEC

Chartwells Independent; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A catering management company is seeking a Head of Workforce Management for their Glasgow venue. The role involves overseeing workforce operations, leading recruitment and retention strategies, and ensuring payroll accuracy. Ideal candidates should have extensive experience in HR management, strong leadership skills, and a strategic mindset towards workforce planning. Additional benefits include healthcare and wellbeing support.

Benefits

Healthcare

Wellbeing support

23 days' annual leave plus bank holidays

Life assurance

Meals on duty

Qualifications

• Experience in HR/workforce management at a leadership level.
• Proven success with volume recruitment and retention strategies.
• Strong analytical and data-driven approach.

Responsibilities

• Oversee strategy and execution of workforce operations.
• Lead volume recruitment campaigns and manage resource deployment.
• Ensure payroll accuracy and resolve related queries.

Skills

Strategic thinking

Leadership

Employee relations

Recruitment expertise

Payroll management

Analytical skills

Communication skills

Job description

Head Of Workforce Management - SEC, Glasgow | Full-Time / Permanent

£45000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and m

About Levy

Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the UK’s greatest venues, delivering legendary experiences in food, drink, and hospitality. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, the Scottish Event Campus (SEC), and ExCeL London.

We are committed to sustainably sourced food, exceptional service, and doing the right thing for our people and the planet. Sustainability, wellbeing, diversity, and inclusion are at the heart of everything we do.

Role Purpose

The Head of Workforce Management at SEC oversees the strategy, planning, and execution of workforce operations. This role ensures the venue is staffed with a qualified, motivated, and engaged casual workforce. Key responsibilities include volume recruitment campaigns, retention strategies, talent planning, resource deployment, payroll oversight, employee relations, and workforce analytics. The role supports operational efficiency, leadership continuity, and organisational resilience.

Key Responsibilities

Team Leadership & Management

• Lead the Levy Casual People team at SEC, ensuring adherence to daily, weekly, and monthly processes.

• Identify team training needs and implement development initiatives with support from the Regional People Partner.

• Manage People Team rotas, absences, annual leave, and employment-related issues.

• Ensure the team maintains Levy’s People Signature and standards of professionalism.

Volume Recruitment Campaigns

• Design and execute large-scale recruitment campaigns for casual staff.

• Collaborate with Marketing/Communications to source talent via multiple channels.

• Lead the end-to-end recruitment process and provide guidance to hiring managers.

Retention & Talent Planning

• Develop and implement retention strategies to improve employee satisfaction and reduce turnover.

• Identify high-potential staff and lead talent development and succession planning.

• Conduct regular one-to-ones and personal development reviews for the People Team and casual workforce.

Resource Planning & Deployment

• Strategically allocate workforce resources to meet operational demands.

• Analyse workforce data to anticipate gaps, trends, and deployment needs.

Payroll Management

• Oversee payroll for casual staff, ensuring accuracy and timeliness.

• Resolve payroll-related queries and ensure compliance with all relevant policies and regulations.

Employee Relations & Communication

• Act as the primary point of contact for casual workforce HR issues with support from the Regional People Partner.

• Maintain clear and open communication channels with staff.

Workforce Data & Analytics

• Track and analyse workforce metrics (turnover, time-to-fill, engagement, absence) to inform decision-making.

• Communicate insights and recommendations to senior leadership.

Diversity & Inclusion

• Champion D&I initiatives, promote an inclusive workplace, and monitor progress against diversity goals.

Candidate Profile

Experience

• Experience in HR/workforce management, including experience in a leadership role.

• Experience managing casual/worker status staff and leading volume recruitment campaigns.

• Proven success in retention strategies, talent planning, and resource deployment.

Skills & Competencies

• Strategic thinking aligned to workforce planning and organisational goals.

• Strong leadership, team management, and employee relations skills.

• Recruitment and retention expertise, including D&I initiatives.

• Payroll management experience.

• Analytical and data-driven approach.

• Excellent verbal and written communication skills.

Personal Attributes

• Integrity, empathy, and commitment to employee well-being.

• Adaptable and resilient in a fast-paced environment.

• Innovative and forward-thinking, driving continuous improvement in workforce management.