Head of Visitor Operations

The Rspb; Greater London; On-site; GBP 27,000; Part time

Job summary

A leading conservation organization is seeking a Guest Experience Assistant to deliver exceptional customer service at RSPB Arne. This part-time position of 7.5 hours per week involves welcoming visitors, providing information, and supporting cafe operations. Ideal candidates will possess strong communication skills, a positive attitude, and the ability to multitask. A background in catering or visitor environments is desirable. This role offers full training and encourages applications from diverse backgrounds.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage and respond quickly to customer needs.
• Basic food hygiene knowledge.

Responsibilities

• Deliver outstanding customer care.
• Welcome visitors and provide information.
• Support cafe team operations.

Skills

Customer service skills

Communication skills

Multitasking skills

Problem-solving skills

Ability to work as part of a team

Education

GCSE Maths and English or equivalent

Job description

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Visitor Experience Team – RSPB Arne (7.5 hrs per week)

Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic, hard‑working and organised people person with excellent admin skills to join our small but very busy Visitor Experience Team at RSPB Arne for 7.5 hours per week.

Arne is not only a brilliant Dorset wildlife watching spot, it is also one of the few remaining places where all six of the UK's native reptiles can be found. Situated on Poole Harbour and part of the Purbeck Heaths National Nature Reserve, this Dorset nature reserve is a thriving visitor haven attracting people of all walks of life. We carefully manage Arne's unique mix of habitats to create the ideal conditions for wildlife to thrive. As a threatened habitat in the UK, our lowland heath is of particular importance and many rare birds including Dartford Warblers, Woodlarks and Nightjars call it home. But it's not just birds – Smooth Snakes, Silver‑studded Blue Butterflies, Ladybird Spiders and Yellow Centaury (a rare heathland plant) can also be found at Arne.

Our work at Arne is planned via the use of rotas and may include weekend working. Full induction and training will be provided, with opportunities to learn about the running of a busy visitor operation and nature reserve operation. Our cafe and reception operations are a crucial part of what we do here, encouraging visitors to explore the reserve and giving them a great visitor experience.

You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties may include working on our meet and greet operation, welcoming visitors to the reserve, giving out information, supporting group visits and planning events, working on our Hire a Guide experiences and encouraging visitors to support our work. You may also support our cafe team, helping to serve customers, and undertaking other duties typical of a busy cafe and kitchen operation.

Essential skills, knowledge and experience

• GCSE Maths and English or equivalent
• Basic food hygiene knowledge
• Computer literate
• Enthusiastic approach to work
• Excellent verbal and written communication skills
• Ability to plan and prioritise workloads
• Multitasking skills
• Problem‑solving skills and ability to work on own initiative
• Ability to manage and respond quickly and positively to customer needs and feedback
• Ability to work as part of a team

Desirable skills, knowledge and experience

• Experience of working at a catering or visitor environment
• Eligible for UK Visa Sponsorship – the successful applicant will need to have a pre‑existing Right to Work in the UK in order to be offered an employment contract.

Additional Information

This is a Permanent, part‑time position for 7.5 hrs per week. Closing date: 23:59, Sunday 4th January 2026. We are looking to conduct interviews for this position from mid January 2026. If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Contact us to discuss any additional support you may need to complete your application. As part of this application you will be asked to provide a copy of your CV and complete a short application form with a cover letter where you can detail how you meet the criteria listed above. No agencies please.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability and conservation sector. If you identify as a person of colour and/or disabled, we encourage you to apply.