Head of UX & User Research - Luxury Retail

Harvey Nichols; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury department store in London is searching for a Lead UX and User Research Manager. This role is crucial for driving improvements in the digital customer experience through user research, data analytics, and UX design. Interested candidates should have significant experience in user research and UX / UI design within a retail or B2C environment. The position offers a dynamic working environment with various employee perks, including discounts and learning opportunities.

Benefits

Up to 40% off fashion

Up to 40% off hospitality, foodmarket and hampers

30% off beauty and perfumery

Clothing allowance

Charity days

Learning and development opportunities

Qualifications

• Significant previous experience in user research and UX design in a retail or B2C environment.
• Experience using software development and design tools.
• Broad knowledge of research methodologies.

Responsibilities

• Drive improvement in digital customer experience through user research and UX design.
• Collaborate with product and tech teams to deliver designs and prototypes.
• Identify opportunities to enhance customer experiences based on data.

Skills

User research

UX / UI design

Data analytics

Stakeholder management

Communication skills

Project management

Collaboration

Tools

Jira

Figma

Confluence

Google Analytics

Job description

A luxury department store in London is searching for a Lead UX and User Research Manager. This role is crucial for driving improvements in the digital customer experience through user research, data analytics, and UX design. Interested candidates should have significant experience in user research and UX / UI design within a retail or B2C environment. The position offers a dynamic working environment with various employee perks, including discounts and learning opportunities.