Head of Used Car Sales

Citygate Automotive Ltd; City Of London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading automotive retailer in the UK is seeking a Head of Used Car Sales in London. This high-profile role involves shaping and growing the used car business, improving profitability and customer experience, while leading a dynamic team. Strong sales management experience and excellent communication skills are essential for success. Comprehensive employee benefits and opportunities for internal progression are offered.

Benefits

Access to in-house training academy

Electric Vehicle (EV) Training

Internal career progression

High street discounts

Wellbeing portal

Employee assistance programme

Purchase, service and parts discounts

Employee referral scheme

Pension and life assurance cover

Competitive holidays

Cycle to work scheme

Qualifications

• Strong background in sales management.
• Excellent communication and leadership skills.
• Proven track record of achieving sales targets.
• Ability to work well under pressure with attention to detail.

Responsibilities

• Set and drive the direction and strategy for Used Car Sales.
• Manage used car profit and loss performance.
• Improve sales volume and operational objectives.
• Oversee lead management, stock, purchasing, pricing, marketing, and vehicle presentation.

Skills

Sales management

Communication skills

Leadership skills

Attention to detail

Job description

Role overview

We are seeking an accomplished Head of Used Car Sales to join Citygate West London, one of the largest VW Group dealerships in Europe, and part of one of the UK's largest independently owned, family‑run car retailer groups. This high‑profile leadership role offers the opportunity to shape and grow the used car business to over 250 units per month across VW, Skoda, SEAT, and CUPRA brands. You will join a dynamic and ambitious team, driving strategy, commercial performance, and operational excellence across all areas of the used car department. This role provides the chance to make a significant impact, enhancing profitability, customer experience, and market presence while leading and developing a high‑performing team.

Key responsibilities

As the Head of Used Car Sales your key responsibilities will be:

• Reporting directly to the Franchise Manager, you will be part of a strong leadership team responsible for setting and driving the direction and strategy for Used Car Sales.
• You will be fully accountable for the used car Profit and Loss performance.
• You will lead the monitoring and delivery of all operational used car commercial objectives, policies, and standards, taking responsibility for improving sales volume.
• You will be heavily involved in lead management, stock, purchasing, pricing, marketing, and vehicle presentation, driving the professionalism and performance of the department.

What's in it for you?

With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in‑house training academy for everyone
• Electric Vehicle (EV) Training levels 1‑4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

The successful candidate for our Head of Used Car Sales position will ideally possess the following skills and experience:

• Strong background in sales management
• Excellent communication and leadership skills
• Proven track record of achieving sales targets
• Ability to work well under pressure and have a strong attention to detail

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.