Head of Technical Services - Construction Chemicals in B62, Blackheath, Sandwell

Energy Jobline CVL; Rowley Regis; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global energy job board is seeking a Head of Technical Services in Rowley Regis. This senior role requires managing a technical team while ensuring the delivery of high-quality product support. Ideal candidates will have extensive experience in the building products sector and a strong understanding of ISO standards. The position offers a competitive salary with a bonus, hybrid working options, and several other benefits.

Benefits

Company car

Pension

Phone

Laptop

Free on-site parking

Qualifications

• Experience in a building products environment is essential.
• Must be able to manage a technical team and operations.
• Excellent communication skills with the ability to support clients.

Responsibilities

• Lead the technical team and manage customer support.
• Ensure all specifications and recommendations are met.
• Provide on-site product support and develop technical solutions.

Skills

Relevant Technical Managerial or Director level experience

Process driven understanding of ISO 9001

MS Office literacy

Full UK driving licence

Education

Building and construction qualification

Tools

NBS, NBS Chorus and NBS Source

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Global manufacturer of Construction Chemicals seeking a new Head of Technical Services. Their vast chemical product range includes building products such as concrete repair, renders, industrial flooring, waterproofing, cementitious & resin products etc.

Purpose of the role will be to lead the technical team in the services offered to their varying customer base. This will include technical sales support, product development, technical customer assistance, product application testing, product claim management and the development of technical specifications for projects in accordance with NBS requirements. Advertised salary is inclusive of a bonus (c£10K-£15K); also offering a company car, pension, phone, laptop and free on-site parking. If shortlisted, please don’t hesitate to ask for clarification on the basic salary offered.

Duties/Responsibilities:

• Recruitment and selection of new team members.
• Develop and regularly evaluate the team to ensure the efficient operation of the function. Address performance/absence issues to achieve department objectives.
• To manage the skill set of the team ensuring all aspects of the ceramic line are covered for both the theoretical and practical applications.
• Responsible for the achievement of the individual, team and company objectives.
• Assist the training team in developing the accredited applicator requirements.
• Ensure that all company and NBS recommendations, specifications and visit reports are completed on time and are accurately presented in the correct format.
• To write own and proof-read others checking all company and NBS recommendations, specifications and visit reports prior to them being issued.
• Work in conjunction with the business management, and sales & marketing to reinforce the company's position in respect to product, market, and industry trends through technical assistance/support to customers.
• Maintain specialist application and product technical knowledge for multiple groups of the company's products and ensure continuous professional development is carried out.
• Maintain up to date knowledge of all products.
• Maintain up to date knowledge of the International and British Standards relative to all product ranges.
• Develop technical solutions to reported problems with the company's products. These may be communicated directly by the customer, through the commercial team, intended to resolve problems encountered by a product user.
• Provide on-site product support to customers, end users, and field sales as part of new product development. Will accurately record details of activities performed at the site including working conditions, time, temperatures, humidity, personnel involved, products used, preparation and post application activities and all relevant information.
• To support the Product coordination team and the relevant Category Manager following the processes for development and or change to technical data, packaging, literature.

Requirements for the Head of Technical Services:

• Relevant Technical Managerial or Director level experience ideally within a building products environment.
• Building and construction qualification.
• Process driven with a good understanding of ISO 9001.
• Experience of NBS, NBS Chorus and NBS Source.
• MS Office literacy.
• Full UK driving licence.

This senior level role is based at Head Office Monday to Friday, with some hybrid flexibility.

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You might have had exposure to one of the following: concrete repair / chemicals / chemical manufacturing / chemical / waterproofing / adhesives / cement / renders / rendering / flooring / industrial flooring / technical services / head of technical services / technical director / technical manager / lead technical manager / construction / construction industry / NBS / specifications / technical advisor / Halesown / midlands / Birmingham / building products / building products team / building products manufacturer / ISO 9001 / CPD / CAD / resins / resin / building products manager / building products director / QC / NPD / insulation / highways / coatings / technical services manager / technical services director.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.