Head of Technical Claims

PRO GLOBAL; Liverpool; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading insurance specialist is seeking a Head of Technical Claims to oversee their UK EL/PL claims function. This role involves developing quality assurance strategies, managing technical claims, and contributing to business development. The ideal candidate will have extensive knowledge of UK EL/PL claims and a strong record in strategic litigation. This position supports a hybrid working model with flexibility to work from home alongside necessary travel to local hubs.

Benefits

Hybrid working model

In-house learning and development

Employee referral scheme

Qualifications

• Proven track record in strategic litigation in the UK EL/PL market.
• Strong understanding of the legal system in England & Wales.
• Ability to work in high-pressure environments and manage time effectively.

Responsibilities

• Oversee the technical claims function and strategy.
• Develop and implement quality assurance processes.
• Build and manage client relationships for business development.

Skills

Strategic litigation

Technical EL/PL knowledge

Effective communication

Stakeholder relationship management

Education

Strong background in UK EL/PL claims

Job description

Pro Insurance currently has an exciting new opportunity for a Head of Technical Clams to join our UK Specialist Claims function, which manages legacy UK EL/PL claims. The post holder will be responsible for overseeing the technical function, delivering value‑adding technical claims strategy and best practice across Pro's UK Specialist Claims Team. The Head of Technical Claims will report directly to the Head of Specialist Claims and shall be responsible for ensuring technical claims strategy and associated best practice guidance across the UK Specialist Claims is appropriate. The post holder will be responsible for the formulation and delivery of Pro's Value‑Add proposition to UK Specialist Claims clients and maintaining a presence in the market to support Pro's business development objectives.

Responsibilities

Value‑Add Strategies

• Leading by example, using knowledge of EL/PL claims.
• Oversee creation and delivery of target value‑add strategies.
• Design and delivery of technical claims handling strategies.
• Development and oversight of market influencing initiatives.
• Managing emergent risks.
• Oversight of QA/QC process.

Technical Claims Management

• Define horizon planning strategy and training needs with Technical Claims Managers.
• Oversight of delivery of training plans.
• Define and enhance best practice through creation of handling guides and targeted training programmes.
• Contribute to periodic PR campaigns.
• Handle a reduced caseload of the most strategic claims.
• Mentor and supervise Technical Claims Managers.
• Provide technical advice and guidance to internal colleagues and external clients.

Quality Assurance

• Hold highest EL/PL claims authority in the team (save for the Head of Specialist Claims).
• Owner of Pro's UK Specialist Claims quality control and quality assurance process.
• Ownership of internal handling limits for Technical Claims Managers.
• Complete quality audits and ensure peers review/alignment process.
• Provide regular coaching and feedback through audits and referral processes.
• Deal with first and second‑line referrals as defined by guidance.

Business Development

• Contribute to and manage relevant projects.
• Build and develop client relationships.
• Work with Head of Specialist Claims and Technical Claims Managers to be active participant in relevant legacy committees and market consultations.
• Represent Pro professionally to peers and potential marketplace acquaintances.
• Participate as SME in business development activity.

Qualifications

• Strong track record in delivery of successful strategic litigation in UK EL/PL market, including high‑value/profile claims, test cases and group actions.
• Strong technical background relating to EL/PL claims, including disease, illness and abuse.
• Knowledge of the legal system in England & Wales (CPR and pre‑action protocols) and knowledge of the legal systems in Scotland and/or Northern Ireland.
• Experience of policy interpretation, claims handling, quality assurance, fraud and impacting legislation within own business unit at a strategic decision‑making level.
• Ability to work in a pressured environment with effective time management and meeting deadlines.
• Adaptability to change.
• Effective communication and stakeholder relationship management skills.
• Strong relationship‑building skills and professional, approachable manner.
• Experience of mentoring and coaching and ability to provide development advice constructively.

Benefits and Working Conditions

• Hybrid working model – majority work from home with weekly travel to a local ELPL hub in Glasgow, Liverpool or Horsham, and other locations when required.
• Training & Development: In‑house Learning and Development team to support you.
• Employee referral scheme – staff bonus for successfully referred candidates.
• Pension scheme – company pension contribution up to 10%.
• Pro operates a hybrid working model across multiple offices (Gloucester, Glasgow, Liverpool, Horsham and central London).

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.