Head of Technical Building Services

ISS Facility Services; Remote; GBP 125,000 - 150,000; Full time

Job summary

A leading facilities management company in the UK seeks an experienced Engineering Leader to manage the engineering operation for a prominent Banking client. This role involves delivering technical and operational leadership across multiple sites, ensuring compliance with health and safety regulations, and fostering strong relationships with key stakeholders. Candidates should possess an engineering qualification and substantial experience in multi-site engineering delivery. The position is home-based with national travel required and offers a competitive salary and benefits package.

Benefits

Strong salary and package

Home-based work with national travel

Qualifications

• Extensive experience in leading engineering delivery within a multi-site operation.
• Ability to engage with a wide variety of stakeholders.

Responsibilities

• Provide technical and operational leadership to engineering teams.
• Prioritize health and safety by ensuring compliance with legislation.
• Manage vendor relationships and the engineering supply chain.
• Oversee risk control measures and support incident management processes.
• Build strong working relationships with key stakeholders.

Skills

Technical and operational leadership

Stakeholder engagement

Health and safety compliance

Education

Engineering qualification(s)

Job description

Here at ISS, we are looking to develop our engineering leadership against the Retail Estate for a leading Banking client, with a truly major Estate spanning the UK, in the 100s of buildings. We provide a mobile engineering maintenance service encompassing Mechanical, Electrical and Building Fabric plus small Projects. Here, you would be the lead of this engineering operation, representing the team across the wider Account and to the customer. Abiding by the strict contractual KPIs and SLAs, you will, in essence, take ownership of the engineering strategy and deliver. You would be responsible for ensuring that the UK Operation adheres to all governance, processes and procedures, while identifying and promoting opportunities that enhance ISS self‑delivery capability. This role will require extensive stakeholder engagement within the Account itself, but also across various central functions, and of course, the role is heavily customer‑facing. This is a fantastic role for an established Engineering Leader, boasting a track record of high volume multi‑site delivery, looking to progress onto one of the UK's leading FM contracts, working for a market leader in the built environment space.

Responsibilities

• Provide technical and operational leadership to engineering teams, ensuring effective service delivery, adherence to best practices, and achievement of 100% uptime and compliance.
• Prioritise health and safety by ensuring all processes and procedures comply with relevant legislation, promoting a zero‑accident culture, and driving continuous improvement in safety.
• Lead the implementation of the Process, ensuring all governance, processes, and procedures are followed to maintain high standards and minimise unplanned downtime.
• Manage vendor relationships and the engineering supply chain, conducting annual reviews, aligning with budget expectations, and identifying opportunities for cost efficiencies.
• Oversee risk control measures, support incident management processes, and ensure timely resolution of engineering‑related risks, maintaining compliance with employer and contractual governance.
• Build and maintain strong working relationships with key stakeholders, including the Account Integrated team and the client, to promote quality service delivery and effective communication.

Qualifications and Requirements

• An Engineering qualification(s) and background, plus extensive experience of leading engineering delivery within a multi‑site operation.
• An ability to engage with a wide variety of stakeholders.

Remuneration and Working Conditions

• Strong salary and package.
• Mon to Fri.
• Home based with national travel.