Head of Student Casework REPORTS

Gbs Uk; City of Westminster; On-site; GBP 125,000 - 150,000; Full time

Job summary

An organization in HR consultancy, based in Westminster, seeks an individual to provide casework support and advice to managers on HR issues. The role focuses on enhancing employee relations, improving HR processes, and ensuring compliance with employment law. Candidates must possess skills in managing sensitive cases and have a strong foundation in HR practices. The position includes engaging with staff networks and providing insights on multiple HR initiatives to foster a positive workplace culture.

Qualifications

• Experience advising managers on HR casework.
• Strong understanding of employment law and HR best practices.
• Ability to analyze data and report on casework.

Responsibilities

• Advise managers on tier 2 casework and resolution issues.
• Work with HR Helpdesk to manage escalated cases.
• Contribute to improving ER casework processes.

Job description

helping to shape a positive and inclusive workplace culture. You’ll work closely with colleagues across People Operations, including HR Business Partners and the HR Helpdesk, to deliver high‑quality casework support and contribute to the development of policies and initiatives that strengthen employee relations across the organisation.

Responsibilities

• Advise and support managers on tier 2 casework, including resolution, disciplinary, absence, and probation issues.
• Work with the HR Helpdesk to manage escalated cases and ensure timely, effective resolution.
• Contribute to projects and initiatives that improve ER casework processes and outcomes.
• Coach and upskill managers to handle people issues confidently and consistently.
• Support communications on People Operations strategy and engage with staff networks and unions.
• Maintain up‑to‑date knowledge of employment law, best practice, and emerging trends.
• Assist with data analysis, reporting, and oversight of casework for senior and a career average pension scheme.

Additional Information

Please note all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the excessive use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS).

If you have a disability which makes submitting an online application form difficult, please contact [e-mail]. All applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a personal statement with a maximum of 1500 words to the Additional Documents section of the form, ensuring you address the following technical requirements and competencies in your personal statement. Word or PDF format preferred and do not include any photographs or images.