Head of Student Casework & Appeals

Bath Spa University; Bath; On-site; GBP 58,000 - 62,000; Full time

Job summary

A higher education institution located in Bath is seeking a Head of Student Casework to shape a new unit responsible for managing student complaints and appeals. The ideal candidate will have extensive experience in higher education casework, excellent communication skills, and a proven ability to lead high-performing teams. This full-time position offers a salary range starting from GBP 58,226 to GBP 61,760, with various staff benefits including a generous pension scheme.

Benefits

Generous pension scheme

Enhanced paid leave

Family friendly policies

Employee Assistance Programme

Transport schemes

Wide range of discounts

Qualifications

• Significant experience managing higher education student casework.
• Ability to handle complex and sensitive issues.
• Experience building effective relationships with stakeholders.
• Demonstrated experience leading and developing teams.

Responsibilities

• Design and implement policies for casework management.
• Manage complaints and discipline within the unit.
• Oversee complex case resolution processes.
• Reporting and analysis of casework trends.

Skills

Managing higher education student casework

Developing policies and procedures

Interpersonal and communication skills

Leading and developing teams

Implementing digital solutions

External networking skills

Job description

A higher education institution located in Bath is seeking a Head of Student Casework to shape a new unit responsible for managing student complaints and appeals. The ideal candidate will have extensive experience in higher education casework, excellent communication skills, and a proven ability to lead high-performing teams. This full-time position offers a salary range starting from GBP 58,226 to GBP 61,760, with various staff benefits including a generous pension scheme.