Head of Strategic Accounts

Veolia; England; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

An ecological transformation company in the UK seeks a Strategic Account Manager to lead a team and enhance its blue chip customer portfolio in the hazardous waste market. The successful candidate will develop strategic plans, drive revenue growth, and manage high-level customer relationships while ensuring exceptional service delivery. Extensive experience in hazardous waste, proven team management skills, and expert-level business acumen are required. This role offers competitive salary and benefits, reflecting our commitment to meaningful work.

Benefits

Access to pension scheme

Retail discounts

Health support resources

24/7 access to a virtual GP

Paid leave for volunteering

Ongoing training and development

Qualifications

• Extensive experience in the hazardous waste market with strong customer understanding.
• Strong team management capabilities including performance and talent development.
• Expert-level financial management skills and experience in P&L responsibilities.
• Proven ability in high-level contract negotiations and strategic partnership building.

Responsibilities

• Lead a team of Strategic Account Managers to grow high-value customer portfolio.
• Develop long-term strategic plans for account retention and business development.
• Build strong partnerships with key customers at board level.
• Drive revenue growth and manage contract negotiations effectively.
• Represent the company at high-level meetings and industry events.

Skills

Hazardous waste market experience

People management skills

Business acumen

Contract negotiation

Job description

Salary: Competitive + Annual Bonus + Company Car

Grade: GGS13

Location: Home Based With National Travel

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
>Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Lead and manage a team of up to 5 Strategic Account Managers to retain, develop and grow Veolia's high-value blue chip customer portfolio across multiple hazardous waste sites.
• Develop and execute long-term strategic plans (24-36 months) for each strategic account, including retention strategies, business development initiatives, and innovation programs that deliver sustainable value to both customers and the business.
• Build and maintain strong partnerships with blue chip customers at board level, ensuring Veolia is positioned as a long-term partner of choice through exceptional service delivery and innovative solutions.
• Drive revenue growth and achieve budgeted financial targets at required gross margin percentages, while identifying and developing cross-selling opportunities across Waste, Water, and Energy services.
• Manage complex contract negotiations, tender renewals and competitive bids, ensuring all submissions are compliant, on time, and deliver optimal outcomes for revenue and margin while maintaining Veolia's competitive advantage.
• Represent Veolia at the highest level with internal and external stakeholders, delivering compelling presentations to customers at board level, preparing InvestCo presentations for the Executive Committee, and acting as a subject matter expert at exhibitions, webinars and industry events.

What we're looking for:

• Extensive experience in the hazardous waste market with in-depth knowledge of customer needs, competitive landscape, and innovation opportunities within the sector.
• Proven track record in building and managing high-performing teams, with strong people management capabilities including performance management, talent development, and effective delegation.
• Expert-level business acumen and financial management skills, including experience working with financial models, understanding P&L responsibilities, and developing business cases that deliver value while meeting budgetary expectations and financial hurdle rates.
• Demonstrated experience in complex, high-level contract negotiations, delivering compelling presentations at board level, and building strong strategic partnerships with blue chip customers to drive new business development and account growth.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Job Posting End Date: 05-01-2026