Head of Software Engineering

Sky; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package with up to 9% employer

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky Business Technology is seeking a senior engineering leader to shape the platform evolution across Salesforce and related services. You will coach teams, set standards, and drive scalable, secure solutions for Sky's B2B customers.

Working in a hybrid London-based role with international collaboration, you will partner with Architecture, Product, Delivery and Operations to deliver modern, cost-efficient platforms that support growth.

Qualifications

• Experience leading engineering with Salesforce platform.
• Proven track record in platform modernization and legacy reduction.
• Ability to lead teams through ambiguity and change.
• Strong coaching and mentoring to build delivery capability.

Responsibilities

• Inspire, coach and lead engineering teams with ownership, quality focus and a strong engineering culture.
• Own the platform evolution engineering strategy and roadmap aligned to Sky Business priorities.
• Establish modern engineering practices across design, build, test, release and operations.
• Assure technical design quality, engineering standards and solution integrity across squads and partners.
• Ensure solutions are secure, resilient, scalable and meet functional and non-functional requirements.
• Lead pragmatic platform modernisation, reducing legacy risk while balancing resilience, cost and delivery.
• Partner with Architecture, Product, Delivery and Operations.
• Get the best out of Salesforce capabilities for Sky Business, shape solutions that delight customers.
• Ensure engineering embrace meaningful AI capabilities at speed and scale

Skills

Customer management

Billing platforms

Subscription platforms

Data platforms

Integration platforms

Salesforce platform

Engineering leadership

Ambiguity handling

Mentorship

Agile delivery

Tools

Salesforce CRM

Job description

We don’t just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Team Overview

Sky Business Technology (SBT) is part of Sky’s UK CTO organisation and is responsible for delivering Sky’s omnichannel customer management and billing services for B2B propositions, products and customers via reliable, scalable and innovative platforms. Sky Business is one of Sky’s targeted growth sectors.

This is a pivotal new leadership role supporting the Director of Software Engineering by bringing consistency, accountability and technical excellence to platform evolution. The role will help shape how Sky Business builds, integrates, tests, operates and continuously improves its software platforms during a period of significant transformation and growth. The role will focus on platform modernisation, engineering standards, technical design integrity and the adoption of modern engineering practices that enable secure, scalable, resilient and cost-effective customer-facing platforms. Focus will be on driving exploitation of the Salesforce platform, leveraging out-of-the-box capabilities and reuse of existing capabilities to deliver solutions that underpin the delivery of product and customer journeys across Sky Business to delight customers.

Platform comprises the core hardware and software components that provide the capabilities to build, maintain and support Sky Business Products, Services and Customer Journeys. The BusinessOS platform comprises of Salesforce CRM, Billing and the integration services that support both internal and external access to the overall BusinessOS “platform”.

What you’ll do

• Inspire, coach and lead engineering teams with clear ownership, quality focus and a strong engineering culture.
• Own the platform evolution engineering strategy and roadmap aligned to Sky Business priorities.
• Establish modern engineering practices across design, build, test, release and operations.
• Assure technical design quality, engineering standards and solution integrity across squads and partners.
• Ensure solutions are secure, resilient, scalable and meet functional and non-functional requirements.
• Lead pragmatic platform modernisation, reducing legacy risk while balancing resilience, cost and delivery.
• Partner with Architecture, Product, Delivery and Operations.
• Get the best out of Salesforce capabilities for Sky Business, shape solutions that delight customers.
• Ensure engineering embrace meaningful AI capabilities at speed and scale

What you’ll bring

• Experienced in customer management, billing, subscription, provisioning, data or integration platforms
• Experience leading engineering with the Salesforce platform
• Experienced engineering leader with strong software engineering and platform transformation background.
• Able to lead teams through ambiguity, change, prioritisation challenges and competing demand.
• Strong coach and mentor, developing technical, leadership and delivery capability across teams.
• Builds inclusive, collaborative, learning, high-performing cultures focused on accountability and improvement.
• Experienced in complex environments where availability, scale, security and customer impact matter.
• Strong grounding in software engineering, systems integration, SDLC, automation, release and operations.
• Comfortable working with strategic partners, system integrators and mixed delivery models.
• Strong experience of agile, scaled delivery and modern operating models.
• Proven track record in platform modernisation, legacy reduction, technical debt and sustainable roadmaps.

Benefits and perks

There’s one thing people can’t stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension packagewith up to 9% employer contribution
• Private healthcarewith mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you’ll work

We’ve adopted a hybrid working approach to give more flexibility on where and how we work.

The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.