Head of Soft FM & Workplace Experience

ISS; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery. You will develop operational plans, oversee compliance, and lead initiatives that drive innovation and sustainability. The ideal candidate has strong leadership skills and a background in facilities or service management, with a commitment to fostering inclusivity and diversity.

Benefits

Inclusive workplace

Opportunities for growth and development

Qualifications

• Proven leadership experience in Soft FM or hospitality operations.
• Soft services background, preferably within NHS or wider FM environment.
• Demonstrated experience in performance reporting, contract and budget management.

Responsibilities

• Lead and manage Soft FM teams to deliver high-quality service.
• Develop and execute operational plans driving innovation.
• Ensure compliance with statutory and HSE requirements.

Skills

Leadership

People management

Stakeholder management

Customer experience

Education

FM Level 3–4 or equivalent

Tools

CAFM systems

Microsoft Office

Excel

Digital reporting tools

Job description

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery. You will develop operational plans, oversee compliance, and lead initiatives that drive innovation and sustainability. The ideal candidate has strong leadership skills and a background in facilities or service management, with a commitment to fostering inclusivity and diversity.