Head of SMB Operational Excellence

Deliveroo; Manchester; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading food delivery company is seeking a Head of Operational Support for their Manchester office, responsible for driving operational performance across Sales and Account Management. The role requires expertise in operational improvements, strong communication skills, and the ability to lead diverse teams. This 12-month fixed term contract offers opportunities to enhance strategic projects and ensure the efficiency of partner interactions. The company values diversity and offers extensive employee benefits.

Benefits

Healthcare benefits

Parental leave

Generous annual leave allowances

Qualifications

• Available for a 12 month fixed term contract.
• Proven experience in consultancy, strategy, or operational roles, especially in a contact centre.
• Operational experience leading improvements and change management initiatives.

Responsibilities

• Define and scope the operating vision for SMB Contact Centres.
• Build capabilities to support SMB Contact Centres in collaboration with Revenue Operations.
• Develop Go-To-Market processes for technology and people change.

Skills

Operational improvements

Stakeholder management

Process efficiency

Strong verbal communication

Strong written communication

Tools

CRM (Salesforce)

Sales engagement platforms (Salesloft, Outreach)

Job description

A leading food delivery company is seeking a Head of Operational Support for their Manchester office, responsible for driving operational performance across Sales and Account Management. The role requires expertise in operational improvements, strong communication skills, and the ability to lead diverse teams. This 12-month fixed term contract offers opportunities to enhance strategic projects and ensure the efficiency of partner interactions. The company values diversity and offers extensive employee benefits.