Head Of Service Delivery

Charles Simon Associates Ltd; Remote; GBP 68,000 - 80,000; Full time

Job summary

A leading recruitment firm in the United Kingdom is looking for a Head of Service Delivery for a permanent role that is fully remote. The ideal candidate will have extensive experience in service delivery leadership within IT, showcasing strong vendor management and team leadership skills. The position involves managing RFP processes, collaborating with the CIO on IT strategies, and ensuring service quality. This role offers competitive compensation with a salary of up to £80,000 per annum depending on experience.

Qualifications

• Proven experience in service delivery leadership within IT or technology environments.
• Strong vendor and 3rd‑party management skills.
• Experience managing small teams (3-4 senior delivery managers).
• Ability to create and manage RFPs for new projects.
• Hands-on technical expertise in infrastructure.
• Strategic mindset capable of influencing IT service roadmaps.

Responsibilities

• Leading and developing a team of senior delivery managers.
• Owning the service delivery framework and ensuring SLAs and KPIs are met.
• Managing vendor selection and onboarding processes.
• Collaborating with the CIO on the IT infrastructure roadmap.
• Acting as an escalation point for critical service issues.
• Driving continuous improvement initiatives.

Skills

Service delivery leadership

Vendor management

Team management

Creating RFPs

Hands-on technical expertise

Strategic mindset

Job description

Head of Service Delivery - (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP's, Service Delivery) - Permanent - Fully Remote

Charles Simon Associates are currently looking for a Head of Service Delivery on a permanent basis for an existing client. This role is a fully remote position with a well established business and a leader in their field.

Location: Fully Remote

Salary: Up to £80,000 Per Annum D.O.E

Skills / Requirements for the Head of Service Delivery

• Proven experience in service delivery leadership within IT or technology environments.
• Strong vendor and 3rd‑party management skills, including performance oversight and contract negotiation.
• Experience managing small teams (3-4 senior delivery managers) and driving accountability.
• Ability to create and manage RFPs for new projects and BAU services.
• Hands‑on technical expertise in infrastructure (e.g., servers, networking, cloud environments).
• Ability to work across multiple infrastructure domains and support troubleshooting when required.
• Strategic mindset: capable of influencing future IT service roadmaps and improving delivery efficiency.

Start date is ASAP for the Head of Service Delivery.

Responsibilities

• Leading and developing a team of senior delivery managers responsible for outsourced services and projects.
• Owning the service delivery framework, ensuring SLAs and KPIs are met across all vendors.
• Managing vendor selection and onboarding processes, including RFP creation and evaluation.
• Collaborating with the CIO on the 3‑5 year IT infrastructure roadmap, identifying opportunities for improvement.
• Acting as an escalation point for critical service issues and providing hands‑on technical support when necessary.
• Driving continuous improvement initiatives to enhance service quality and infrastructure efficiency.

Please send an up‑to‑date copy of your CV to be considered for the Head of Service Delivery.

Head of Service Delivery - (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP's, Service Delivery) - Permanent - Fully Remote