Head of Service Delivery

Diana B. Beauty; England; On-site; GBP 68,000 - 80,000; Full time

Job summary

A dynamic beauty company in Milton Keynes seeks a Head of Service Delivery to lead a team focused on operational excellence and customer success. This role requires proven senior leadership experience in fast-paced environments and a strong ability to implement SaaS solutions. As part of their commitment to innovation and collaboration, you will help drive change and deliver measurable results within a technology-driven organization.

Qualifications

• Proven experience in senior operational leadership within a fast‑paced or service‑oriented environment.
• Strong people leadership skills with a track record of building and developing high‑performing teams.
• Experience implementing technology solutions to improve efficiency and scalability.

Responsibilities

• Lead and inspire a team of managers and service professionals to deliver outstanding results.
• Drive operational excellence through process optimisation, capacity planning, and workflow improvements.
• Collaborate across departments to align operational goals with business strategy.

Skills

Operational leadership experience

People leadership

Process improvement

Experience with SaaS solutions

Commercial acumen

Data-driven decision making

Job description

Location: Milton Keynes

Salary: Up to £80K plus a plethora of benefits

We're looking for Head of Service Delivery to join a fast‑growing, technology‑driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems.

The Head Of Service Delivery Will

• Lead and inspire a team of managers and service professionals to deliver outstanding results.
• Drive operational excellence through process optimisation, capacity planning, and workflow improvements.
• Champion digital transformation and automation initiatives to enable growth without increasing headcount.
• Collaborate across departments to align operational goals with business strategy.
• Foster a culture of empowerment, engagement, and continuous improvement.

The Head Of Service Delivery Will Ideally Have

• Proven experience in senior operational leadership within a fast‑paced or service‑oriented environment.
• Experience delivering SaaS (Software as a Service) based solutions.
• Strong people leadership skills with a track record of building and developing high‑performing teams.
• Expertise in process improvement and operational optimisation.
• Experience implementing technology solutions to improve efficiency and scalability (knowledge of RPA or AI tools is a plus).
• Commercial acumen and the ability to make data‑driven decisions.

Why Join Them?

You’ll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. If you thrive on leading change and delivering measurable impact, we’d love to hear from you.

Apply today and help us redefine what great service delivery looks like.

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