Head of Service Contracts

Babcock International; Gloucester; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading engineering services firm in the UK seeks a Head of Service Contracts to lead service contract delivery and ensure compliance. Responsibilities include managing operations, developing outsourcing strategies, and collaborating on modernization initiatives. Ideal candidates will have strong financial acumen and a background in Facilities Management. This full-time role allows hybrid working arrangements and requires flexible national travel.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Payment of Professional Fees

Volunteering leave day

Employee assistance programme

Qualifications

• Proven ability to manage complex contracts and challenging customer relationships.
• Strong financial and commercial acumen.
• Solid background in Facilities Management operations and strategy.

Responsibilities

• Manage all operations enabling service contracts ensuring compliance.
• Develop and implement a transition strategy for outsourcing.
• Oversee delivery of investment and fixed cost objectives.

Skills

Financial acumen

Complex contract management

Customer relationship management

Facilities Management knowledge

Education

Bachelor’s degree in Business, Facilities Management, Engineering, or related discipline

Job description

Job Title: Head of Service Contracts

Location: Tewkesbury, Gloucestershire + Hybrid Working Arrangements

Compensation: Highly Competitive + Benefits

Role Type: Full time / Permanent

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Head of Service Contracts.

The role

As a Head of Service Contracts, you’ll have a role that’s out of the ordinary. You will have the exciting opportunity to lead and oversee the full spectrum of service contract delivery across TLES, driving compliance, operational performance, and continuous innovation.

Day-to-day, you’ll have the following responsibilities:

• Manage all operations enabling service contracts, including FM, MHE, PPE, workwear, soft services and waste management ensuring full compliance with legal, financial and commercial standards through robust monthly, quarterly and annual reviews
• Develop and implement a transition strategy to a ‘Vested’ outsourcing model aligned with ISO 44001 for all contracts
• Oversee delivery of investment and fixed cost objectives through strong governance and performance tracking
• Collaborate with the transformation team to drive modernisation initiatives across operations.

This role is full time working 37 hours per week. National travel is required for this role, with flexibility for some remote working. Regular monthly visits to London and Andover are also expected.

Essential experience of the Head of Service Contracts:

Strong financial and commercial acumen

Proven ability to manage complex contracts and challenging customer relationships

Solid background in Facilities Management operations and strategy.

Qualifications for the Head of Service Contracts:

Bachelor’s degree in Business, Facilities Management, Engineering, or a related discipline (or equivalent qualification)

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 21/11/2025