Head of Scheme Events - Public Sector

Capita; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A UK pension management company is seeking a Head of Scheme Events. The role involves leading scheme events, managing a diverse team, and ensuring alignment with client expectations and regulatory demands. Candidates should have DB pensions experience, project management skills, and the ability to drive team improvements. This is a full-time permanent position with a hybrid working model.

Benefits

23 days holiday (rising to 27)

Company matched pension

Access to Employee Network Groups

Volunteering opportunities

Qualifications

• Experience in managing and developing a team with home based and hybrid members.
• Strategy execution and planning skills essential.
• Commercial awareness and understanding of operating principles required.

Responsibilities

• Lead scheme events aligning with regulatory timescales.
• Manage budget, headcount, and cost-saving initiatives.
• Drive team improvements in productivity and quality.

Skills

DB Pensions experience in Scheme Events or Pensions Operations

Strong project management experience

Excellent interpersonal and stakeholder management skills

Ability to analyse and interpret operational data

Ability to champion innovation and continuous improvement

Job description

Head of Scheme Events – Public Sector

Home Based – some travel maybe required to Liverpool/Sheffield

Job title:

Head of Scheme Events - Public Sector

Job Description:

Key Responsibilities

• Lead scheme events in line with Regulatory timescales, contractual Service Level Agreements and client expectations.
• Lead the delivery of the scheme event service and projects in line with the annual Business Plan for the Scheme Event department, including budget management, headcount forecasting, cost saving and opportunistic income delivery.
• With support from the Client Relationship Team, instil within the Scheme Event’s Team a clear understanding of client requirements through demonstrating a good understanding of their contractual expectations and strategy.
• Drive improvements in team productivity, quality, effectiveness and other Key Performance Indicators.
• Drive improvements in team by driving best practices and technology.
• Adhere to the ISO and Investors in People Standards, Quality Management System and comply with pensions and FCA regulations and initiatives, for example, Consumer Duty requirements
• Work with the senior management team and change function to develop and embed process and service improvements
• Handle escalated complex queries, tasks and issues and provide information, advice and support to the business.
• Work with the Leadership Team to set Business Plan objectives and manage the overall delivery of these objectives.
• Review department delivery against objectives and hold regular one to ones with direct reports, reviewing delivery against objectives and individual staff performance ensuring that all staff are adequately challenged and performance is measured consistently across the business unit.

What Are We Looking For

Essential

• DB Pensions experience in Scheme Events or Pensions Operations
• Line managed and developed a team with a mix of home based and hybrid team members
• Strong project management experience
• Strategy execution, planning and organising skills
• Excellent interpersonal and stakeholder management skills
• Excellent knowledge and understanding of operating principles, practices, and procedures as well as commercial awareness
• Ability to analyse and interpret operational data, prepare business reports and translate client needs into technical solutions
• Ability to champion innovation and continuous improvement

Desirable

• Have worked with Public Sector clients

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

Location:

United Kingdom

Time Type:

Full time

Contract Type:

Permanent