Head of Sales & Service - Cox and Kings

Abercrombie & Kent Limited; City Of London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading luxury travel company in London is seeking an experienced Head of Sales & Service to lead a high-performing team of Regional Sales Managers. This role emphasizes exceptional client experiences and sustainable profitability, ensuring operational excellence. The ideal candidate should possess strong management skills, extensive travel industry knowledge, and a proven track record in sales leadership. The position offers a competitive salary and benefits including hybrid working options.

Benefits

Competitive salary plus annual bonus plan

Company pension plan

25 days annual leave plus bank holidays

Discounted trips through A&K

Discounted Gym Membership

Life Assurance

Hybrid working

Enhanced Paid Parental Leave

Employee Assistance Program

1000 Recruitment Referral Bonus

Cycle to work scheme

Season Ticket Loans

Regular Social Events

Qualifications

• Experienced leader with a strong track record in managing high-performing sales teams.
• Extensive travel industry knowledge with awareness of market trends and competitors.
• Skilled in mentoring coaching and inspiring others to achieve success.

Responsibilities

• Lead and support Regional Sales Managers to achieve strong sales results.
• Build a high-performing supportive sales culture focused on service excellence.
• Oversee onboarding training and manage performance appraisals.

Skills

Leadership

Coaching

Sales Management

Commercial Awareness

Communication

Job description

Job Description :

Purpose

Leading a team of Regional Sales Managers the Head of Sales & Service is responsible for building and maintaining a motivated high performing team across sales service and operations. Working closely with the UK Sales Director this role ensures exceptional client experience and sustainable profitability while upholding AKTGs reputation for excellence in luxury travel.

Responsibilities

Leadership

• Lead and support Regional Sales Managers to achieve strong sales and service results.
• Foster a culture of engagement openness and accountability.
• Embed continuous learning and professional development within the team.
• Maintain a positive motivational approach especially in challenging situations.
• Communicate clearly and confidently when leading change.

Team & People Management

• Apply strong management principles and share knowledge across the team.
• Support Regional Sales Managers in coaching development and performance reviews.
• Hold regular 1:1s to set objectives review progress and provide guidance.
• Collaborate with HR and Sales Director on recruitment retention and succession planning.
• Oversee onboarding training and educational trips to build knowledge and integration.
• Manage performance appraisals and staffing levels fairly and consistently.

Sales & Service

• Build a high-performing supportive sales culture focused on service excellence.
• Partner with Regional Sales Managers to drive sales growth conversions and profitability.
• Ensure Travel Consultants receive effective coaching and development from the start.
• Maintain sales and service standards during staff absences and peak periods.
• Oversee fair lead distribution workload balance and accuracy of client documentation.
• Take accountability for exceptional guest experiences and resolving feedback promptly.

Commercial & Product

• Builds and maintains strong relationships with DMCs & product teams and works closely in partnership with the product team to ensure SLAs are met and pricing remains competitive.
• Stays informed on competitor pricing across all regions to respond effectively to market offers and maintain competitive positioning.
• Ensures pricing structures remain accurate and aligned with each product offering.
• Keeps a close watch on competitor product offerings and key developments to enable timely and strategic responses.
• Facilitates relevant product training sessions in collaboration with suppliers. Champions AKP within the program region.

Marketing

• Actively promotes AKTG within the industry building a strong network and representing the brand.
• Ensures all client-facing materials are accurate up-to-date and aligned with AKTGs brand standards.
• Works with UK Sales Director and marketing to plan and coordinate the annual regional marketing calendar.

General & Operational

• Respond proactively and positively to all reasonable requests from Directors VPs other members of SLT.
• Actively support in times of crisis or major operational incidents taking initiative and ownership of departmental issues when necessary.

About You

• Experienced leader with a strong track record in managing high-performing sales teams.
• Extensive travel industry knowledge with awareness of market trends and competitors.
• Skilled in mentoring coaching and inspiring others to achieve success.
• Commercially astute with experience managing budgets and developing strategies.
• Resilient proactive and solutions-focused under pressure.
• Excellent communicator with strong negotiation presentation and interpersonal skills.
• Highly organised with strong analytical problem-solving and attention-to-detail abilities.
• Confident champion of new processes and systems leading by example.

What We Offer

• Competitive salary plus annual bonus plan
• Company pension plan from start of employment with employer contributions increasing after 5 and 10 years of service.
• 25 days annual leave in addition to bank holidays plus the ability to buy an additional 5 days or sell 5 days.
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family).
• Discounted Gym Membership we offer a contribution of up to 35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
• Life Assurance (4x base salary paid out as a tax-free sum)
• Hybrid working we value collaboration and ask employees to come to the office for a minimum of 4 days per week.
• Enhanced Paid Parental Leave 18 weeks full pay regardless of gender.
• Employee Assistance Program includes access to wellbeing resources and counselling.
• 1000 Recruitment Referral Bonus.
• Cycle to work scheme.
• Season Ticket Loans.
• Regular Social Events.

Why Work for A&K

What makes A&K a great place to work is the people. Its our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career not just in the UK but as part of our global business.

Were also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years and we were recognised byWhichfor looking after our clients during the pandemic.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Details

Employment Type: Full-Time

Experience: years

Vacancy: 1