Head of Safeguarding and Customer Experience

Creative Support; Stockport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community support organization in Stockport is seeking a Head of Safeguarding and Customer Experience. The role involves overseeing safeguarding processes, ensuring a high-quality customer experience, and advocating for service users. The ideal candidate will demonstrate strong leadership, exceptional report writing skills, and a commitment to safeguarding practices. This position requires digital literacy and the ability to provide effective training sessions, with a focus on maintaining the welfare of service users across a broad operational area.

Benefits

Inclusive workplace

Work with a diverse population

Ongoing training opportunities

Qualifications

• Proven experience in safeguarding and customer experience management.
• Ability to deliver training sessions and coaching.
• Digitally literate with excellent governance process knowledge.

Responsibilities

• Develop corporate oversight of safeguarding processes.
• Maintain Serious Incident Register and procedure.
• Innovate for the voice of service users to be heard.

Skills

Calmness

Responsibility

Insight

Exceptional report writing

Leadership

Reflection

Professional curiosity

Excellent inter-agency skills

Values-led approach

Job description

We are looking for a competent and experienced senior practitioner to join us at our head office as the Head of Safeguarding and Customer Experience.

The Head of Safeguarding and Customer Experience will continue to develop the successful corporate senior level oversight of safeguarding and maintain our Serious Incident Register and procedure to Board level. Additionally, through the delivery of excellent customer experience the post holder will be considerate for the lives of the people we support and will ensure people are safe and well supported. The role will innovate and advocate for the voice of service users to be heard and their preferences for support respected and delivered.

Some key skills required for the role are calmness, responsibility, insight, exceptional report writing, leadership, reflection, professional curiosity, excellent inter‑agency skills and values‑led approach.

The Head of Safeguarding and Customer Experience will be part of the Quality senior leadership team. You will be digitally literate and contribute to excellent social care governance processes with other senior colleagues and the executive team.

The post holder will be primarily based at our head office in Stockport, with some travel to our services. Your work pattern will be agreed based on the needs of the role. You will work in conjunction proactively with the senior management team in order to ensure excellent duty of care is delivered. Creative Support works with over 6,000 service users across over 600 sites throughout England with 89 CQC registered locations.

You will also be expected to deliver local skills‑based training sessions and coaching in order to improve skills in managing and preventing safeguarding issues, maintaining open learning cultures and in providing excellent customer experience.

Contact & Application

If you are interested in the role and would like to discuss it further, please contact Sam Priestley, Service Director on 0161 236 0829 / 07875 769 897.

Vacancy Reference Number: 86942

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti‑racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.