Head of Reservations – Luxury Hospitality & VIP Experience

Bvlgari Hotel London; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury hotel in London is seeking a Head of Reservations to oversee the reservations department. The role involves maximizing revenue, leading a professional team, and ensuring exceptional service standards. The ideal candidate will have proven leadership in luxury hotel operations, knowledge of reservations systems like Opera, and strong interpersonal skills to engage with international guests. Join us to set new standards of luxury hospitality.

Qualifications

• Proven leadership experience in luxury hotel reservations or front-of-house operations.
• Strong knowledge of reservations systems (Opera / Marsha preferred) and revenue management practices.
• Commercially astute, detail-oriented, and highly organized.

Responsibilities

• Lead and manage the Reservations team, ensuring professional service.
• Maximize occupancy and revenue through strategic inventory management.
• Build strong relationships with VIP guests and internal departments.
• Implement procedures for accuracy in bookings and billing.
• Provide analysis on reservations performance.

Skills

Leadership in luxury hotel reservations

Knowledge of reservations systems

Excellent communication

Revenue management practices

Interpersonal skills

Tools

Opera

Marsha

Job description

A luxury hotel in London is seeking a Head of Reservations to oversee the reservations department. The role involves maximizing revenue, leading a professional team, and ensuring exceptional service standards. The ideal candidate will have proven leadership in luxury hotel operations, knowledge of reservations systems like Opera, and strong interpersonal skills to engage with international guests. Join us to set new standards of luxury hospitality.