Head of Rent & Service Charges

Regenda Group; Liverpool; Hybrid; GBP 65,000 - 70,000; Full time

Job summary

A leading housing organization in Liverpool seeks a knowledgeable individual to lead rent and service charge activities. In this role, you will manage a team to ensure compliance and deliver effective services. The ideal candidate has significant relevant experience and excellent interpersonal skills. Flexible working arrangements are available, along with a competitive salary and comprehensive benefits package.

Benefits

Flexible working options

27 days paid annual leave

6 additional days for volunteering

Up to 9% Employers Contribution to Pension

Learning allowance

Health and wellbeing initiatives

Qualifications

• Membership of a recognised accountancy body or substantial experience in the housing sector.
• Thorough understanding of rent and service charge processes.
• Excellent communication and staff management skills.

Responsibilities

• Lead the Rent and Service Charges Team to deliver effective services.
• Ensure compliance with legal and customer-centric processes.
• Provide support and advice to budget holders and managers.

Skills

Membership of a recognised accountancy body

Experience within the housing sector

Interpersonal skills

Reporting and presenting skills

Analytical and numeracy skills

Education

Degree or equivalent in finance/accounting

Job description

• Annual salary of 65000 - 70000 (FTE)
• Permanent role
• Full-time (35 hours) part-time and flexible working patterns available
• Liverpool city centre office base hybrid working

Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.

Proposed Interview Date: 23rd September 2025

The role

The purpose of this role is to lead on all rent and service charge activity across the group ensuring a proactive legally compliant and customer centric approach is delivered at all times.

Day to day you will manage the Rent and Service Charges Team to ensure a customer centric legally compliant and effective service is delivered at all times whilst providing effective rent and service charge support advice and information to all relevant budget holders, managers and staff across the Group.

A full list of this role's responsibilities can be found in the attached role profile.

The right fit

• Membership of a recognised accountancy body OR significant experience ideally within the housing sector.
• Thorough understanding of rent and service charge reviews and associated processes.
• Well-developed interpersonal skills in order to motivate and manage staff and communicate effectively at all levels.
• Experience of reporting to and presenting at senior level.
• Excellent analytical and numeracy skills. An ability to interpret complex financial and numerical information and communicate this to others.

Who we are

We regenerate places and work with people to create the opportunities they need to thrive. Affordable housing is our starting point but we are a dynamic group of organisations doing very different things. We work in places where we can make a difference and operate across the housing and construction sector in care and support and in education training and careers.

The Regenda Group is made up of Regenda Homes and its wholly owned subsidiaries M&Y Maintenance and Construction Redwing Ecogee Petrus The Learning Foundry Positive Footprints Centre 56 and the National Communities Resource Centre.

Next steps

If you like what you've read so far and think you've got what it takes to join our team then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit for the role.

Our Talent Acquisition team will review your application and will be in touch shortly.

What we offer

The Regenda Group really is a great place to work and you don't have to just take our word for it! We're accredited by Best Companies for our world class levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.

We also offer a fantastic reward and benefits package which amongst other things includes :

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering
• Up to 9% Employers Contribution to the Pension Scheme (match funded).
• 250 annual Live and Learn allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

We regenerate places and create opportunities for people

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested we'd encourage you to submit your application as early as possible.

The Company

The Regenda Group is a great quality forward thinking housing business building managing and maintaining the homes people need. We own or manage around 13000 properties across the region including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction Redwing Living McDonald Property Rentals Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.