Head of Relationship Management, EMEA Key Accounts

Intercom; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading AI Customer Service company in the UK is seeking a Manager for Relationship Managers to spearhead growth and retention strategies for their customer base in the EMEA region. The ideal candidate will have over 5 years of experience in managing client-facing teams and show a proven track record in executing successful sales strategies. This role offers a competitive salary and equity in a fast-growing start-up, alongside a hybrid working policy.

Benefits

Competitive salary and equity

Free weekday lunches and snacks

Pension scheme

Comprehensive health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

Qualifications

• 5+ years experience managing a team of client-facing sales or account management.
• Proven experience in Account Management function.
• Experience developing go-to-market strategy and operational plans.

Responsibilities

• Lead a team of Relationship Managers focused on customer retention and expansion.
• Develop and execute sales strategies for EMEA region.
• Cross-functional collaboration with marketing and product teams.

Skills

Team Management

Sales Strategy

Communication Skills

Client Relationship Building

Data Analysis

Job description

A leading AI Customer Service company in the UK is seeking a Manager for Relationship Managers to spearhead growth and retention strategies for their customer base in the EMEA region. The ideal candidate will have over 5 years of experience in managing client-facing teams and show a proven track record in executing successful sales strategies. This role offers a competitive salary and equity in a fast-growing start-up, alongside a hybrid working policy.