Head of Reactive Maintenance

Hill Mcglynn Recruitment; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established subcontractor in Greater London is seeking an experienced Reactive Maintenance Operations Manager to lead their maintenance team. This key leadership role requires managing fast-paced, reactive maintenance services across domestic and commercial properties. Ideal candidates should have experience in managing a maintenance team handling 200–500 call outs per week. Responsibilities include organizing work schedules, ensuring high standards of service, and managing emergency call-outs.

Qualifications

• Experience managing a maintenance team across multiple sites to a level of 200 - 500 call outs per week.

Responsibilities

• Setting up and managing full systems and procedures for the reactive maintenance function.
• Day-to-day management and coordination of a mobile team of Maintenance Engineers.
• Organising work schedules, allocating tasks, and ensuring SLAs are met.
• Monitoring performance, ensuring high standards of work and customer service.
• Managing emergency call-outs and prioritising urgent repairs efficiently.

Job description

The Role :

Hill McGlynn is working in partnership with a well-established subcontractor to recruit an experienced Reactive Maintenance Operations Manager / Head of Maintenance on a permanent basis. This is a key leadership role focused on delivering fast-paced, reactive maintenance services across both domestic and commercial properties throughout London.

IMPORTANT: Must have experience managing a maintenance team across multiple sites to a level of 200 - 500 call outs per week.

Key Responsibilities :

• Setting up and managing full systems and procedures for the reactive maintenance function
• Day-to-day management and coordination of a mobile team of Maintenance Engineers
• Organising work schedules, allocating tasks, and ensuring SLAs are met
• Monitoring performance, ensuring high standards of work and customer service
• Managing emergency call-outs and prioritising urgent repairs efficiently

Liaising with clients, property managers, and...