Head of Quality and Care Standards

Royal British Legion; Remote; GBP 150,000 - 200,000; Full time

Job summary

A leading Armed Forces charity is seeking a Head of Care and Quality Standards to enhance quality assurance across six care homes. This role offers the opportunity to influence policy and drive improvement in care for veterans and their families. Key responsibilities include overseeing compliance, internal audits, and staff training. Applicants should have strong leadership experience, a solid understanding of regulatory standards, and the ability to communicate effectively. Flexible working options are available, along with generous employee benefits.

Benefits

28 days paid holiday

Private Healthcare

Car Allowance Scheme

Generous pension contributions

Flexible working options

Employee Assistance Programme

Development courses

Opportunities to volunteer

Travel loans

Qualifications

• Proven experience in leading quality and compliance within health or social care settings.
• In-depth knowledge of regulatory frameworks, including CQC standards.
• Strong leadership with the ability to influence and communicate at all levels.

Responsibilities

• Lead strategic quality and compliance initiatives across RBL care homes.
• Oversee CQC inspections, internal audits, and performance monitoring.
• Provide operational leadership and support to Home Managers.

Skills

Leadership

Influencing

Communication

Job description

Are you passionate about promoting excellence in care and ensuring the highest standards for the Armed Forced Community?

We are seeking a dynamic Head of Care and Quality Standards to lead the strategic development and operation oversight of quality assurance across our six care homes and related services. This is a unique opportunity to influence policy, drive continuous improvement and make a lasting impact to those we support.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Key responsibilities

• As Head of Care and Quality Standards, you will lead strategic quality and compliance initiatives across all RBL care homes, ensuring regulatory readiness and best practice in care standards.
• Drive continuous improvement and governance, overseeing CQC inspections, internal audits, performance monitoring and embedding a culture of excellence, safety, and person‑centred‑care.
• Provide operational leadership and support, guiding Home Managers and Quality Managers to improve practice and compliance. Lead investigations into serious incidents and complaints.
• Drive workforce development and engagement, collaborating with other teams to ensure staff training competency.
• Act as a key liaison with CQC, local authorities, health partners and beneficiaries’ families. Represent RBL in sector forums and policy discussions.

You will have

• Proven experience in leading quality and compliance within health or social care settings.
• In‑depth knowledge of regulatory frameworks, including CQC standards, safeguarding, and clinical governance.
• Strong leadership with the ability to influence and communicate at all levels.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings).

Employee benefits include:

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Private Healthcare
• Car Allowance Scheme - £4,743 per annum
• Generous pension contributions, with Employer contributions ranging from 6% to 10%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

About our Care Homes

The Royal British Legion operates six care homes across the UK, committed to providing exceptional residential, nursing, and dementia care to veterans and their families.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Details

Three stage recruitment process which will include virtual and face to face interviews.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.