Head of Quality

BOOTS; City Of London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading beauty company is seeking a Head of Quality to lead and implement end-to-end quality strategies. This role involves ensuring compliance with global standards and leading a quality team. The successful candidate will possess extensive quality management experience, knowledge of regulatory landscapes, and strong stakeholder management skills. Enjoy benefits like a retirement savings plan and generous discounts on products.

Benefits

Retirement Savings Plan

Enhanced maternity/paternity/adoption leave pay

Discretionary annual bonus

Generous discount on our own brands

Flexible benefits scheme

Qualifications

• In-depth knowledge of quality systems and operational quality.
• Proven experience leading teams of subject matter experts.
• Well-developed ability to lead through serious incident investigations.
• Knowledge of GB product regulatory landscapes.

Responsibilities

• Lead the global quality team ensuring compliance with KPIs and regulatory requirements.
• Define and implement quality vision and strategy.
• Manage consumer complaints and lead incident investigations.
• Ensure product quality in all markets throughout the lifecycle.

Skills

Experienced quality leader

Influencing skills

Stakeholder management

Calm under pressure

Communication skills

Knowledge of regulatory landscapes

Quality systems improvement

Quality reporting mechanisms

Job description

Job Title: Head of Quality

Location: Nottingham

Contract: Perm

Recruiter: Katrina Wuk

Who we are

No7 Beauty Company is made up of five iconic brands – No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone – we're innovators with a passion for challenging perceptions with ground‑breaking products, results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

About the role

Lead our end‑to‑end quality strategy across product development, manufacturing, supply chain and regulatory compliance. You will ensure that our skincare products meet the highest global standards of safety, efficacy and consistency while supporting the brand’s innovation and growth goals. You will establish a global quality culture and governance framework that balances regulatory carefulness with consumer‑centric excellence.

Key responsibilities

• Lead the No7 Beauty Company global quality team to ensure all KPI's, regulatory and WBA Quality requirements are complied with.
• Define and implement the global quality vision, strategy, and policies aligned with our goals.
• Champion a culture of quality across R&D, manufacturing, supply chain, and commercial teams. Be a global authority on quality matters with regulators, partners and industry bodies.
• Lead the development, deployment and maintenance of the QMS ensuring compliance with all global No7 Beauty Company requirements and the regulatory requirements for all product classifications.
• Promote operational excellence by leading QA and QC functions across all sites, internal and third‑party. Define testing standards, release procedures and documentation to guarantee product integrity. Improve programmes in manufacturing, packaging and distribution.
• Work with colleagues across the business to ensure that all global policies, standards, position statements are appropriate for No.7 Beauty Company.
• Ensure triage, investigation and management of consumer complaints and feedback, ensuring any required improvement activity is managed and communicated.
• Lead the management of serious incident investigations ensuring appropriate business escalation and stakeholder management.
• Escalate critical incidents to the appropriate business unit Technical Directors for management, escalation and communication to Senior Leaders.
• Manage the global product recall process ensuring all business and regulatory requirements are met in every market.
• Ensure that product quality is maintained in all markets throughout the product lifecycle.
• Provide leadership to the shared service global quality team ensuring on‑going delivery, ensures effective performance management and development.
• Ensure market insights and latest industry thinking is adopted to drive a culture of continuous improvement across the team (people/process/systems).
• Deliver a management review process and risk‑based internal audit programme to maintain compliance of No.7 BC products to all relevant regulatory requirements.
• Build, inspire and develop a global quality team.

What you’ll need to have

• Experienced quality leader with in‑depth knowledge of quality systems and operational quality knowledge.
• Leader with experience developing and leading teams of subject matter experts.
• Excellent and impactful influencer with proven senior stakeholder management experience.
• Well‑developed ability to remain calm and lead through serious incident investigations.
• Well‑developed and recognised facilitation and communication skills for all levels within and outside the organisation.
• Knowledge of the regulatory landscapes for GB products (MHRA/FSA/BSI/HPRA).
• Experience with quality systems improvement.
• High‑level understanding of quality reporting mechanisms.

It would be great if you also have

• Knowledge of the Beauty Markets (main brands, product types and claims).
• Knowledge of the regulatory landscape for beauty, devices and medicinal products.
• Awareness of good practice in statistical analysis.

Our benefits

• Retirement Savings Plan
• Enhanced maternity/paternity/adoption leave pay
• Discretionary annual bonus
• Generous discount on our own brands and partner businesses
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

We are a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.