Head of Professional Support Unit – Employment, Pensions and Immigration

Mills & Reeve; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm in Norwich is seeking a qualified solicitor to lead their Professional Support Lawyer team. This role involves driving innovation in legal support delivery, managing a team, and ensuring lawyers remain knowledgeable about legislation. Ideal candidates have strong leadership and communication skills, with a background in employment and immigration law. Competitive salary and numerous benefits are provided.

Benefits

Competitive salary

Wide range of benefits

Flexible working arrangements

Qualifications

• Expertise in employment and immigration law.
• Experience leading a Professional Support Lawyer team.
• Strong understanding of digital tools and automation.

Responsibilities

• Lead and inspire a talented team of PSLs.
• Drive innovation in legal content creation.
• Deliver engaging training to clients and colleagues.
• Manage automated precedent documents.
• Ensure lawyers are up to date with legislation.
• Support onboarding new joiners.

Skills

Leadership

Communication

Digital tool proficiency

Interpersonal skills

Commercial awareness

Education

Qualified solicitor

Job description

Join our market‑leading Employment, Pensions and Immigration team and shape legal support delivery. Drive creativity, collaboration, and innovation.

The role

Are you a legal professional with a passion for innovation and leadership? We’re looking for a lawyer to lead our Professional Support Lawyer (PSL) team within the Employment, Pensions and Immigration (EPI) National Service Line (NSL). This is a fantastic opportunity to shape the future of legal support, drive digital transformation, and make a real impact across our fast‑growing, nationally recognized practice.

The person

• Qualified solicitor.
• Either a senior‑level PSL with relevant expertise in employment and (ideally) immigration law and proven experience of leading a PSL team, or a senior lawyer with the same expertise and equivalent experience.
• Embraces digital tools and automation.
• Clear communicator with excellent written English and a flair for engaging content.
• Strong interpersonal skills and commercial awareness.

The activities

• Lead and inspire a talented team of PSLs, fostering collaboration and continuous improvement.
• Drive innovation in legal content creation—blogs, newsletters, press releases and digital campaigns.
• Deliver engaging training to clients and colleagues, helping them stay ahead of legal developments.
• Champion technology, managing automated precedent documents and exploring new tools to enhance efficiency.
• Keep our lawyers sharp, ensuring they’re up to date with legislation, best practices and market trends.
• Support onboarding, ensuring new joiners receive top‑tier know‑how inductions.
• Collaborate across teams, working with partners, innovation specialists and knowledge experts to elevate our national reputation.

Why join us?

• Be part of a forward‑thinking firm that values creativity, collaboration and continuous improvement.
• Make a real difference in shaping how legal support is delivered in the NSL and support our status as a market leader.

The Benefits

Competitive salary and a wide range of benefits. For more information, visit our benefits page.

Pre‑employment screening

If you are offered a role, we conduct comprehensive pre‑employment screening, including basic DBS, right‑to‑work verification, a three‑year employment history review and a character declaration.

The firm

Mills & Reeve is centred on achieving more for clients, businesses and the wider communities we serve. With 1,450+ people and 850+ lawyers, we aim to provide consistently high quality and tailored advice.

• We’re ambitious – we aim high, embrace new ideas and are passionate about our work.
• We’re open – we communicate openly and honestly, building trust and doing what’s right.
• We care – we commit to each other, our clients, our communities and the planet.
• We collaborate – we work easily with each other, offer help willingly and get things done together.

And finally

Everyone at Mills & Reeve brings a unique perspective and ideas. We strive to provide an inclusive, supportive environment, offer flexible working arrangements, and ensure a balanced workplace. We encourage anyone to discuss any required workplace adjustments. Learn more about our diversity and inclusion work on our website.

We reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application as early as possible.