Head of Professional Services (ERP, Sage X3) – Hampshire / Hybrid

Arden Resourcing; Hart; Hybrid; GBP 100,000 - 110,000; Full time

Job summary

A leading Sage solution provider in the UK is seeking a Head of Professional Services to lead consulting and customer support teams. The role involves overseeing ERP consultancy projects, driving improvements in service delivery, and managing client relationships. Candidates should have strong ERP expertise, particularly in Sage X3, and proven leadership experience within a consultancy environment. This position offers a competitive salary, performance bonuses, and various employee benefits including healthcare and work flexibility.

Benefits

Performance bonus

Healthcare Cash Plan

Employee Assistance Programme

Volunteering leave

Working flexibility

Qualifications

• Proven leadership experience with consultancy or professional services.
• Strong ERP expertise, ideally Sage X3.
• Skilled in consultancy best practice and managing complex engagements.
• Commercially astute with balance in client satisfaction and profitability.

Responsibilities

• Lead and inspire consulting and customer support teams.
• Oversee delivery of ERP consultancy projects.
• Streamline processes for efficiency and quality.
• Act as a senior escalation point for client relationships.
• Define and monitor KPIs for continuous improvement.

Skills

Leadership experience

ERP expertise (preferably Sage X3)

Excellent communication skills

Stakeholder management

Negotiation skills

Problem-solving capability

Strategic thinking

Continuous improvement mindset

Education

Leadership or project management certifications (PRINCE2, PMP)

Job description

Head of Professional Services (ERP, Sage X3) – Hampshire / Hybrid

£100,000-£110,000

Were proud to be partnering with a leading Sage solution provider on an exceptional opportunity for a Head of Professional Services. This senior leadership position plays a pivotal role in shaping how consulting and support services are delivered, driving excellence across ERP implementation, customer support, and operational performance.

If you’re a strategic leader with a passion for building and managing high-performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career.

Key Responsibilities

• Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous improvement.
• Oversee the delivery of ERP consultancy projects, ensuring quality, timelines, and adherence to budget.
• Streamline processes to enhance efficiency, service quality, and operational excellence.
• Act as a trusted advisor and senior escalation point, strengthening long-term client relationships.
• Align service delivery with commercial objectives to support business growth and profitability.
• Collaborate with Sales, Project Management, and Support to ensure a seamless customer journey.
• Define and monitor KPI’s, utilisation, and revenue performance to drive continuous improvement.
• Provide strategic leadership for Customer Support, ensuring consistent and exceptional client experiences.
• Champion knowledge sharing and best practice across all delivery functions.

About You

• Proven leadership experience with consultancy or professional services, ideally in and ERP or technology environment.
• Strong ERP expertise-preferably Sage X3 – with hands‑on experience in implementation and project delivery.
• Skilled in consultancy best practice, project governance, and managing multiple complex engagements.
• Commercially astute with the ability to balance client satisfaction, team utilisation, and profitability.
• Excellent communication, stakeholder management and negotiation skills.
• Strategic thinker with a hands‑on approach, resilience and problem‑solving capability.
• Committed to customer success, continuous improvement and developing others.
• Leadership or project management certifications (PRINCE2, PMP) desirable.

This is an exciting opportunity to join an established and fast‑growing organisation at the front‑of‑the‑line of Sage ERP solutions. You’ll work with cutting‑edge technology and innovative products that make a tangible difference to clients, while enjoying the autonomy to shape how services are delivered.

You’ll be part of a collaborative, forward‑thinking environment that values fresh ideas and professional growth. In return, you’ll receive a competitive salary, performance bonus, Healthcare Cash Plan, Employee Assistance Programme, volunteering leave and working flexibility