Head of Professional Services

Acuro Associates Ltd; Oxford; Remote; GBP 76,000 - 90,000; Full time

Job summary

A leading technology consultancy is seeking a Head of Professional Services to lead and mentor a consulting team. The role involves overseeing customer engagements to ensure profitability and quality, while shaping service delivery methodologies. Ideal candidates will have extensive experience in professional services management, strong commercial acumen, and a passion for team development. This role is home-based in the UK and offers a salary up to £90,000 plus bonus.

Qualifications

• Experience leading a professional services or consulting team through growth and change.
• Strong understanding of business processes and digital transformation challenges.
• Proven success in driving profitability and customer satisfaction metrics.
• Excellent stakeholder management skills.
• Strong project and resource management skills.

Responsibilities

• Lead, mentor, and grow a multidisciplinary consulting team.
• Oversee successful delivery of customer engagements.
• Develop methodologies and introduce best practices.

Skills

ERP / Professional Services Management

Project Management

P&L

Job description

Head of Professional Services
Home Based - UK
Salary up to 90,000 plus bonus

Skills: ERP / Professional Services Management, Project Management, P&L

We're looking to recruit a Head of Professional Services for a leading technology consultancy that delivers large-scale digital transformation and enterprise solutions across both public and private sectors.

As Head of Professional Services, you'll lead, mentor, and grow a multidisciplinary consulting team - including Application Specialists Technical Consultants and Project Managers. You'll oversee the successful delivery of customer engagements, ensuring they are profitable, high-quality, and strategically aligned with business goals.

This is an excellent opportunity for an experienced leader with a proven track record in managing or scaling a professional services or ERP consulting team. You'll combine strong commercial acumen with a genuine passion for people development and customer excellence.

You'll play a pivotal role in shaping how consulting services are delivered - developing people, refining methodologies, introducing best practices, and ensuring that the consultancy continues to innovate and scale effectively.

Essential skills and experience include:

• Demonstrable experience leading a professional services or consulting team through growth and change.
• Strong understanding of business processes and digital transformation challenges across industries.
• Proven success in driving profitability, utilisation, and customer satisfaction metrics.
• Excellent stakeholder management and influencing skills at all levels.
• Strong project and resource management skills, with the ability to manage competing priorities.
• Commercially savvy, with experience in scoping, budgeting, and resource planning.
• A collaborative, confident leader who inspires others and leads by example.
• Willingness to travel across the UK as needed.