Head of PR, Content & Engagement

Boots Opticians; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty company is looking for a Head of Client Services to drive strategic relationships for their in-house creative agency. This role requires exceptional leadership and client management skills, ensuring high-quality project delivery while fostering a high-performing team. The ideal candidate will have experience in managing client expectations and navigating complex business challenges. The position is based in Greater London, with a contract of 12 months. Competitive benefits include a retirement savings plan and a discretionary annual bonus.

Benefits

Retirement Savings Plan

Enhanced maternity, paternity and adoption leave pay

Discretionary annual bonus

Generous discounts on brands

Flexible benefits scheme

Qualifications

• Experience in managing client relationships at a senior level.
• Proven ability to lead high-performing teams.
• Strong understanding of strategic agency partnerships.

Responsibilities

• Build and maintain strong client relationships.
• Uphold high standards for project delivery.
• Develop and lead a Client Services Team.
• Manage stakeholder relationships with external partners.
• Navigate client needs and business challenges.

Skills

Client relationship management

Leadership

Strategic planning

Conflict resolution

Creative talent development

Job description

Job Description

Location: London or Nottingham
Contract: 12 month fixed term contract / secondment
Recruitment Partner: Frankie McCallister‑Lyas

About the Role

The B-Hive is an in‑house creative agency that brings to life the creative needs of some of the most recognizable brands in the beauty industry, including No7, Soap & Glory, Liz Earle and Boots own brand. It combines the capability of an external creative and production team with the speed, flexibility, and in‑depth brand knowledge of an in‑house set‑up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

Reporting to the Global Director of Strategic Agency Partnerships & B-Hive, you’ll act as the client and business partner for your key accounts. You’ll be directly accountable for setting the strategic framework, developing and maintaining key relationships with senior leadership and delivering best‑in‑class executions that deliver profit and market share for your brands.

You’ll lead your accounts as their own business unit, managing a P&L and ensuring we hit agency targets. Your role will include ensuring the client’s scope of work delivers on their own 3YPs while also ensuring our own agency innovation provides long‑term growth. You’ll identify wider areas of support, provide cost efficiencies and develop our continuous improvement pipeline, internally or in better collaboration and triage with other agencies.

You’ll work in a wider leadership team crossing Agency Operations, Creative, Creative Production and Strategic Partnerships that will enable the development, culture and industry standards needed to support The B-Hive as a leading internal creative house.

As Head of Client Services, you’ll play a key role in our wider inter‑agency ecosystem, working collectively and across the aisle with other agency leadership to facilitate best‑in‑class delivery across specialties, putting the brand and client needs at the heart of everything you do.

Key Responsibilities

• Build and maintain strong client relationships at the highest level, ensuring B‑Hive supports through scope and added opportunities as the in‑house agency.
• Uphold the highest standards for excellent delivery: quality of briefs, clarity of project plans, engaging client presentations and brilliant creative.
• Agree and maintain scope of work for your business area and own the accuracy of our forecasted scope, managing changes short‑term and within FY.
• Develop a high‑performing Client Services Team focused on their key client area but able to support all initiatives as needed, leading through ambiguity and driving clarity.
• Be a critical part of the B‑Hive LT, nurturing creative talent while driving a culture of exceptional leadership within the L10 population.
• Act as a consultant, using your design and brand experience or pulling in specialists to inspire, add insight and best practice to every response.
• Maintain key stakeholder relationships with external partners (creative and production agencies), providing strategic vision, promoting best‑in‑class collaboration and supporting delivery through teams.
• Predict and navigate client needs and lead on in‑housing new business via the transformation pipeline.
• Actively manage conflict and resolve issues quickly, feeding into our continuous improvement measures.
• Provide an entrepreneurial spirit and the ability to thrive in a fast‑paced, collaborative workplace that sees consistent growth year‑on‑year.
• Lead pitches, present to senior leadership teams and navigate complex business challenges.
• Use your impact and influence to engage with senior leadership and executive members where necessary to promote and present the B‑Hive and its capabilities.

About No7 Beauty Company

No7 Beauty Company is made up of five iconic brands – No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone – we’re innovators challenging perceptions with ground‑breaking products, proven results and positive impact. Our reputation is built on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal‑opportunity employer, empowering our team members to be their authentic selves within a culture where diversity, equity and inclusion are at the centre of everything we do.

Our Benefits

• Retirement Savings Plan
• Enhanced maternity, paternity and adoption leave pay
• Discretionary annual bonus
• Generous discount on our own brands and partner businesses
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more

We have a great range of benefits beyond those listed to offer flexibility to suit you – visit no7company.jobs/working-here to find out more.

What’s Next

If your application is successful, our in‑house recruitment team will be in touch to arrange an interview and answer any initial questions you may have. If you are not successful, you will be notified by email. We are open to discussing part‑time and job‑share options if the role is advertised as full‑time. If you require additional support during the application and interview process, we can provide reasonable adjustments to help you at your best.