Head of PMO — Tech Delivery Leader

Merlin; Greater London; On-site; GBP 120,000 - 150,000; Full time

Job summary

Merlin, London-based technology leader, is seeking a Head of PMO to bring structure, pace and clarity to its technology portfolio. Reporting to the VP of Tech Delivery, you will lead the PMO capability, prioritising initiatives, governing delivery, and enabling teams to excel across Merlin.

You will collaborate across Technology, Finance and Transformation, shaping delivery maturity and driving value. This leadership role requires strong governance, stakeholder management and a track record of

Qualifications

• Proven experience leading a PMO, Portfolio Office or similar function.
• Strong portfolio management expertise across Agile, Waterfall or hybrid delivery environments.
• Experience partnering with senior stakeholders and influencing strategic decisions.
• Excellent governance, planning, reporting and resource management capabilities.
• Strong analytical skills with ability to turn complex data into actionable insights.
• Experience developing teams and creating a culture of accountability and continuous improvement.

Responsibilities

• Lead portfolio management across technology change portfolio and ensure alignment with business goals.
• Establish governance, planning and reporting frameworks for visibility to senior stakeholders.
• Oversee resource planning and demand management to focus on high-value work.
• Continuously improve PMO processes, tools and delivery methodologies.
• Own PMO tooling, data integrity and reporting accuracy.
• Manage risks, dependencies and issues across complex programmes and projects.
• Partner with Enterprise TMO to align delivery approaches and best practice.
• Lead and develop a high-performing PMO team.

Skills

PMO leadership

Portfolio management

Governance & reporting

Stakeholder management

Hybrid delivery (Agile/Waterfall)

Data analysis

Team development

Tools

Smartsheet

Jira

Microsoft Project

Job description

Merlin, London-based technology leader, is seeking a Head of PMO to bring structure, pace and clarity to its technology portfolio. Reporting to the VP of Tech Delivery, you will lead the PMO capability, prioritising initiatives, governing delivery, and enabling teams to excel across Merlin.

You will collaborate across Technology, Finance and Transformation, shaping delivery maturity and driving value. This leadership role requires strong governance, stakeholder management and a track record of