Head of PMO

Omniplex Learning; St Albans; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A digital agency in St Albans is seeking a Head of PMO to drive the successful delivery of client projects and internal programmes. You will lead the Project Management Office, manage budgets, and develop high-performing teams while promoting cross-functional collaboration and operational excellence. This role offers flexible working options and numerous benefits including private medical insurance and generous annual leave.

Benefits

Competitive salary

Flexible working options

25 days annual leave

Private Medical Insurance

Dental, Optical, and Hearing care plan

Group Life Insurance

Employee Assistance Programmes

Enhanced family policies

Regular social events and activities

Qualifications

• Experience leading a PMO function within a digital agency environment.
• A strong track record of delivering complex projects and programmes.
• Exceptional leadership and coaching skills.

Responsibilities

• Lead the Project Management Office to deliver high‑quality client outcomes.
• Own and manage budgets across multiple customer portfolios.
• Drive continuous improvement through project reviews.

Skills

Leadership

Stakeholder management

Commercial acumen

Cross-functional collaboration

Job description

We're seeking a strategic, hands-on Head of PMO to drive the successful delivery of client projects and internal programmes. You'll ensure our delivery operations are efficient, scalable, and always aligned with customer needs, while fostering a high‑performing, collaborative team culture. You'll champion continuous improvement, cross‑functional collaboration, and operational excellence.

Responsibilities

• Lead the Project Management Office to deliver high‑quality client outcomes and internal initiatives.
• Own and manage budgets, forecasting, and revenue recognition across multiple customer portfolios and product lines.
• Champion the development and coaching of project managers, fostering a culture of ownership and growth.
• Personally manage a selection of high‑impact or complex client projects, ensuring delivery excellence.
• Act as a senior escalation point for client programmes, providing swift resolution and proactive support.
• Drive continuous improvement through project reviews, retrospectives, and feedback loops with delivery squads and clients.
• Facilitate cross‑functional collaboration between delivery, sales, systems, and professional services teams, and partner with presales to align delivery timelines and resource planning for upcoming projects.

Qualifications

• Experience leading a PMO function within a digital agency environment.
• A strong track record of delivering complex projects and programmes, with a focus on operational excellence.
• Exceptional leadership and coaching skills, with the ability to inspire and develop high‑performing teams.
• Commercial acumen, with experience managing budgets and driving revenue recognition.
• Excellent stakeholder management and communication skills.
• A collaborative approach, with the ability to work cross‑functionally and influence at all levels.

Benefits

• A competitive salary that reflects your experience and expertise.
• Flexible working options – work from home, the office, or enjoy a mix of both to fit your lifestyle.
• 25 days of annual leave, plus an extra day for your birthday, ensuring you have ample time to recharge.
• An inclusive Private Medical Insurance plan, keeping you covered beyond work.
• A comprehensive Dental, Optical, and Hearing care plan, because we care for your wellbeing.
• Group Life Insurance – providing security and peace of mind for you and your loved ones.
• Access to Employee Assistance Programmes and resources supporting mental health and wellbeing.
• Enhanced family policies.
• Regular social events and activities.