Head of People Services (Employee Relations & Business Partnering)

Information Commissioner's Office; Wilmslow; Hybrid; GBP 90,000; Full time

Job summary

A regulatory body in the UK is looking for a strategic leader as Head of People Services. This role involves overseeing employee relations, leading a team, and contributing to workforce strategy. The ideal candidate should have significant experience in HR and a strong understanding of employment law. With hybrid working options available, this position offers a competitive salary and benefits, including a pay progression scheme, holiday entitlement, and professional development opportunities.

Benefits

Pay progression scheme

Hybrid working options

25 days paid holiday

Flexi leave

Pension contributions

Online discount scheme

Health Cash Plan

Professional development opportunities

Qualifications

• Significant senior level experience within a Human Resources role.
• Experience of leading and managing people.
• Strong knowledge and understanding of Employment Law and best practice in the field of people management.

Responsibilities

• Developing and delivering strategies addressing employee relations.
• Providing strategic oversight of employee relations casework.
• Leading and developing People Business Partners.

Skills

Leadership

Change Management

Employee Relations

Communication

Education

Graduate Member of the CIPD or equivalent experience

Job description

Head of People Services (Employee Relations and Business Partnering)

Salary: £69,371pa - £79,372pa, with potential for further progression to £89,369pa with our pay progression scheme.

Location: Wilmslow

Contracted to our Wilmslow office, however, we offer flexible home and office‑based working opportunities. There will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need.

Please note, from Autumn 2026 our head office will move from Wilmslow to Manchester city centre.

Are you ready to help drive the delivery of our Workforce Strategy and lead a high‑impact team at the heart of the ICO?

We’re looking for a dynamic and strategic leader to step into the role of Head of People Services, overseeing our Employee Relations and Business partnering functions. This is a pivotal position within the People Services Directorate Senior Management Team, with the opportunity to influence organisational culture, drive workforce strategy, and support the development of our people.

Why work for the ICO?

• Pay progression scheme.
• Hybrid and flexible working options.
• 25 days paid holiday per year, plus privilege and public holidays.
• Flexi leave (up to 26 additional days leave per year).
• Pension (employer contribution 28.9%).
• Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more.
• Health Cash Plan.
• Fantastic development opportunities to learn and progress.

Further details can be found on the benefits section ofour.

Job description : Key responsibilities

Employee Relations and Business Partnering

• Strategic oversight of the organisation’s employee relations (ER) casework portfolio, ensuring cases are managed effectively in accordance with relevant legislation and the ICO’s policy framework.
• Managing and escalating risks in relation to employee relations.
• Developing and delivering strategies and plans in response to qualitative and quantitative data which seek to address risks and issues related to employee relations.
• Ensuring the organisation has an effective employment policy framework in place which is constantly reviewed and updated.
• Developing our approach to engagement with and the up‑skilling of managers in relation to employment policies and good practice in employee relations.
• Ensuring effective horizon scanning and proactive action to ensure the ICO is best placed to respond to emerging changes in employment law and best practice in people management.
• Overseeing the work of the ICO’s People Business Partners in providing strategic support to the organisation’s senior leaders in the management, development and delivery of local and organisational people priorities.
• Working closely with the Director of People Services to provide strategic oversight to the ICO’s Trade Union relationships and management and assurance of the Trade Union recognition Agreement.

Head of People Services

• Ensuring that the department is equipped with the right skills, tools, and talents necessary for executing their duties and leading on the professional development and coaching of staff within their area of responsibility.
• Conducting organisational diagnoses to determine which people strategies and services are most aligned to the functional governmental standards for People Services.
• Leverages workforce insights and analytics which focus business leaders on relevant people management issues while assessing potential strategies and solutions.
• Acting as the people lead for major projects and drawing on resources and expertise from across the Directorate as a whole.
• Developing and maintaining strong relationships with both local and national Trade Union colleagues.
• Providing effective leadership to their own team, ensuring that colleagues are clear about expected standards, motivated and developed to provide effective and efficient services.
• Ensuring that relevant budgets and contracts with third party suppliers are managed effectively, and that the ICO complies with requirements of its sponsor department and with government.
• Acting as an advocate for Equality, Diversity and Inclusion.
• Championing People Services initiatives across the ICO, influencing and collaborating with senior management colleagues to ensure projects are delivered on time, to required standards and within budget.
• Developing appropriate standards and ensuring that effective mechanisms are in place to produce and monitor key performance indicators through Directorate People dashboards to ensure service delivery is in line with agreed standards.
• Deputise for the Director of People Services when necessary.
• Participate on behalf of the Commissioner / ICO as directed at meetings and events where senior representation is required.
• Acting as Information Asset Manager, with the responsibility of supporting the Information Asset Owner in ensuring good information governance and data protection compliance obligations are understood and applied by staff in the department.
• Participating actively in relevant corporate initiatives, including the business planning process, and undertake a senior management role in matters such as internal investigations.

Job description : Person specification

Essential criteria assessed at application stage

• Graduate Member of the CIPD, or equivalent level professional experience.
• Significant senior level experience within a Human Resources role.
• Experience of leading and managing people.
• Experience of leading significant change projects from concept to sign off.
• Experience of working effectively with Trade Unions.
• Proven and successful ability to build, lead and integrate effective and lasting people management programmes within a business.
• Strong knowledge and understanding of Employment Law and best practice in the field of people management.

Essential criteria assessed during interview

• Ability to convince others into following their direction and to build and maintain strong, trusting and long‑term relationships with others.
• Ability to work on multiple simultaneous projects and meet tight deadlines, be a creative and strategic thinker, work comfortably in group settings, be proactive and go beyond the call of duty, and have an ability to remain calm under pressure and in times of uncertainty, inspiring the same in their team.
• Ability to make complex and timely decisions in line with available evidence, the strategic context and professional values when there are unknowns.
• Capable of leveraging people metrics, drawing insights from plain data and information, which will enable informed decision making, management strategy formulation and policy formulation.
• Able to conduct performance analyses on existent strategies, procedures and policies, identifying threats or opportunities for improvement, and developing actionable and sustainable solutions where needed.
• Demonstrates successful experience building awareness on key organisational issues and presenting a relevant solution, guiding departmental heads, management and stakeholders through a collaborative and shared decision‑making process.
• Conveys information and instruction down the line in a clear and concise way to ensure efficient and effective execution of duties by team members and to guarantee high‑performance levels by the department.

Equality, diversity and inclusion

The ICO is committed to promoting and enhancing equality, diversity and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website.

Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO’s commitment to the Disability Confident Scheme.

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Closing Date

Please submit your CV and cover letter by 23:59 Wednesday 3 December 2025. Your cover letter should be no more than 1,000 words and should clearly articulate how your experience and aspirations align with the specific expectations of this role.

We may close this vacancy early if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible. If you require any reasonable adjustments to support your application, please contact us at.

In the event of a high volume of applications, we may not be able to invite all candidates who meet the minimum criteria to interview. However, we encourage you to stay in touch and apply for future roles that match your interests.

All candidates who meet the minimum criteria and apply in‑line with our guaranteed interview scheme for disabled and ethnic minority applicants will be interviewed.