Head of Patient Support

Royal Free Charity; Greater London; Hybrid; GBP 60,000 - 63,000; Full time

Job summary

A prominent healthcare charity in Greater London seeks a head of patient support to lead and develop services directly benefiting patients and healthcare professionals. This role involves overseeing service delivery, driving improvements, and nurturing stakeholder relationships to enhance the patient experience across multiple sites. Ideal candidates should be strategic leaders with strong communication skills and a commitment to making a difference. Competitive salary of £60,000 – £63,000 per annum offered, with hybrid working arrangements.

Benefits

Hybrid working model

Supportive work environment

Opportunity to make a significant impact

Qualifications

• Experience in managing charity services or similar roles.
• Ability to lead a team effectively.
• Strong communication skills to engage with stakeholders.

Responsibilities

• Lead the delivery and development of patient services.
• Align services with the charity's strategic objectives.
• Drive continuous improvement across services provided.

Skills

Strategic thinking

Passion for improving stakeholder experiences

Team leadership

Relationship building

Job description

Salary £60,000 – £63,000 per annum- subject to skills and experience

Hours of work 37.5 hours a week over five days

Base Hybrid working for the foreseeable future, with regular attendance to the office at least 2 days a week, at various locations in north London : Pears Building, Royal Free Hospital, Barnet Hospital or Chase Farm Hospital

Why Join Us?

This is an exciting opportunity to lead impactful charity services that directly benefit RFL, its patients and staff. As the head of patient support, you will have the chance to shape the future of these services and lead a passionate team working towards a shared goal. If you are a strategic thinker with a passion for improving the experiences of our key stakeholders and making a difference, we would love to hear from you.

The role

The head of patient support will report to the director of services and innovation.

As the head of patient support, you will be responsible for overseeing the delivery and development of all services provided by the charity directly to patients. You will ensure the charity’s services programmes and initiatives are aligned with its strategic objectives, deliver high-impact results, and meet the needs of patients, healthcare professionals, and the Royal Free London NHS Foundation Trust (RFL) across all its hospitals and satellite sites. You will play a vital role in driving continuous improvement across the services and creating valuable relationships with key stakeholders across RFL.

The role sits in the services team, which is structured as follows :

The department is led by the director of services and innovation and sits within a unique ‘double directorate’ which unites services with the engagement and communications department. The head of patient support reports to the director of services and innovation. The head of patient support line manages five members of staff : three volunteer managers, the support hub manager / lead and the complementary therapy service manager / lead who manage teams of varying sizes.

The team

The aim of the services department is to directly support the staff and patients of the Royal Free London Trust through providing direct services which enhance their experience. The department is responsible for providing complementary therapy for staff and patients, the support hub information and support centre, and a volunteering team supporting over 500 active volunteers.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your :

• CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification,

Please note that applications submitted without a cover letter may not be considered for this role.

Closing date for application : Friday 9January 2026, 12 noon.

Interview date : Tuesday 20January 2026

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.