Head of Patient & Public Involvement & Voice

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading NHS hospital in the United Kingdom is seeking a senior leader to oversee patient experience and engagement strategies. You will manage public involvement functions and support initiatives that ensure inclusivity and responsiveness to community needs. This role offers flexible working hours and extensive career development opportunities within a 10,000-strong workforce dedicated to first-class acute care. The hospital values diversity and provides a range of employee benefits including excellent pension schemes, discounted gym memberships, and on-site facilities.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Wagestream - access to pay as you earn

On-site Nursery

Qualifications

• Extensive experience in leadership roles within healthcare.
• Ability to develop responsive and engaged partnerships.
• Experience in quality improvement initiatives.

Responsibilities

• Lead Patient & Public Involvement functions.
• Promote equity and inclusion across communities.
• Collaborate with Patient and Carer groups on initiatives.

Skills

Outstanding people management

Senior leadership

Operational leadership

Sensitivity to health inequalities

Job description

Overview

As part of the Patient Experience and Engagement team, support the Deputy Chief Nurse to deliver key patient experience strategies through senior leadership and accountability for the Patient & Public Involvement & Voice functions (Patient Engagement, Feedback, Health Inequalities and Volunteering) in driving forward the trust patient experience and engagement agenda to improve the way people experience care and involvement at NNUH. Support the implementation of Norfolk & Waveney Hospitals Group strategies and objectives to improve patient experience and involvement. You will bring outstanding, senior, people and operational leadership to turn strategy into practical reality; you will be an experienced senior manager with a curious, compassionate and inclusive management style. The role is multi-faceted; the work varied and fast paced. In return for your commitment and passion for the role you will have access to support, development and opportunities to grow and expand your experience. We are a diverse, inclusive and nurturing team who will value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world-class healthcare to all the communities we serve.

Key Responsibilities

Assume senior leadership for key Patient & Public Involvement & Voice functions - Patient Engagement, Feedback, Health Inequalities and Volunteering. Outstanding people management and leadership skill and experience are essential and will support the teams to further embed and grow - ensuring continued development of responsive and engaged 'working in partnership' culture for all NNUH services. Lead on embedding a culture of responsiveness, turning listening into action and supporting a range of quality improvement initiatives in partnership with patients, Carers, volunteers and staff across NNUH and reaching out across the communities of Norfolk and Waveney to ensure Equity and Inclusion. You will support staff across NNUH to be responsive and listen to the voices of ALL patients, Carers and communities. To work with existing Patient and Carer groups across the trust and within the community on engagement initiatives and to identify gaps in patient & public involvement & voice and enable the development of appropriate responses - working collaboratively with leadership in NNUH Care Groups and across the N&W Hospitals Group. To work closely with the Head of Patient Experience - PALS & Complaints to ensure collaboration, cooperation and triangulation of all sources of feedback to support wider NNUH and N&W Hospitals Group policies, strategies and objectives around all experiences of care. Full time: 37.5 hours per week.

About Norfolk and Norwich University Hospital

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics