Head of Patient & Public Involvement & Voice

NHS; Norwich; On-site; GBP 55,000 - 63,000; Full time

Job summary

A regional healthcare provider in Norwich is seeking a Senior Manager to lead its Patient Experience and Engagement team. This role involves implementing strategies to enhance patient involvement and ensure high-quality care delivery. The successful candidate will have a proven track record in senior management and strong knowledge of patient engagement principles. The position offers flexible working hours and a comprehensive benefits package, including gym membership and career development support.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site Nursery

Support in career development

Qualifications

• Demonstrated ability in senior leadership and management in a healthcare setting.
• Experience co-designing service improvements with patient leaders.
• Strong understanding of national patient involvement agendas.

Responsibilities

• Lead significant engagement initiatives to enhance patient experience.
• Act as a subject matter expert for patient & public involvement.
• Develop communication processes to keep colleagues informed.

Skills

Senior leadership experience

Knowledge of patient involvement

Effective communication

IT skills

Education

Degree level education

Post-graduate professional qualifications

Tools

Microsoft Office Suite

Databases

Job description

Job summary

As part of the Patient Experience and Engagement team, support the Deputy Chief Nurse to deliver key patient experience strategies through senior leadership and accountability for the Patient & Public Involvement & Voice functions (Patient Engagement, Feedback, Health Inequalities and Volunteering) in driving forward the trust patient experience and engagement agenda to improve the way people experience care and involvement at NNUH.

Support the implementation of Norfolk & Waveney Hospitals Group strategies and objectives to improve patient experience and involvement.

You will bring outstanding, senior, people and operational leadership to turn strategy into practical reality; you will be an experienced senior manager with a curious, compassionate and inclusive management style. The role is multi-faceted; the work varied and fast paced. In return for your commitment and passion for the role you will have access to support, development and opportunities to grow and expand your experience.

We are a diverse, inclusive and nurturing team who will value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world-class healthcare to all the communities we serve.

Main duties of the job

Assume senior leadership for key Patient & Public Involvement & Voice functions - Patient Engagement, Feedback, Health Inequalities and Volunteering. Outstanding people management and leadership skill and experience are essential and will support the teams to further embed and grow - ensuring continued development of responsive and engaged 'working in partnership' culture for all NNUH services.

Lead on embedding a culture of responsiveness, turning listening into action and supporting a range of quality improvement initiatives in partnership with patients, Carers, volunteers and staff across NNUH and reaching out across the communities of Norfolk and Waveney to ensure Equity and Inclusion. You will support staff across NNUH to be responsive and listen to the voices of ALL patients, Carers and communities.

To work with existing Patient and Carer groups across the trust and within the community on engagement initiatives and to identify gaps in patient & public involvement & voice and enable the development of appropriate responses - working collaboratively with leadership in NNUH Care Groups and across the N&W Hospitals Group.

To work closely with the Head of Patient Experience - PALS & Complaints to ensure collaboration, cooperation and triangulation of all sources of feedback to support wider NNUH and N&W Hospitals Group policies, strategies and objectives around all experiences of care.

Full time: 37.5 hours per week

Interview date: 18th December 2025

About us

Join us at the Norfolk & Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted: 04 December 2025

Pay scheme: Agenda for change

Band: Band 8a

Salary: £55,690 to £62,682 a year per annum

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: 234-25-K1078-A

Job locations: Norfolk & Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Job responsibilities

• To lead on a number of significant engagement initiatives aimed at improving the patient experience and improving the Trusts reputation.
• To act as a point of expertise in relation to matters concerning patient & public involvement & voice.
• To work with existing Patient and Carer groups across the trust and within the community on engagement initiatives.
• To identify gaps in patient & public involvement & voice and enable the development of appropriate responses working collaboratively with leadership in NNUH Care Groups and across the N&W Hospitals Group.
• To act as an ambassador for the organisation at all times and with colleagues to provide visible leadership and proactive communication with staff internally.
• To maintain a high level of awareness of relevant research, issues, trends and national strategies for patient & public involvement & voice, ensuring that national and regulatory standards are interpreted and communicated to colleagues across the organisation as appropriate.
• To develop and implement communication systems and processes, which ensure colleagues at all levels and in all roles, feel fully informed, empowered and able to contribute and participate to relevant engagement debates.
• To maintain a strong corporate presence, proving leadership, advice, education and supervision to colleagues within and external to the Directorate and across the organisation.
• To provide leadership and assume overall senior responsibility and accountability for the line management of the Patient Engagement & Equalities team and Voluntary Services.
• To provide leadership and management of the national and mandatory patient experience surveys acting as subject expert for all areas. Produce board level papers on progress against planned actions to improve performance.
• To participate in the provision of support and supervision to all staff on issues relating to patient & public involvement & voice and assist in the development of innovative ways to ensure staff feel supported.
• To maintain accurate documentation and records of all support provided.
• To assist in leading the planning, implementation, delivery and evaluation of strategies and objectives pertaining to patient experience.

Person Specification Qualifications Essential

• Educated to degree level with relevant post graduate professional qualifications

Experience Essential

• Senior leadership/management experience in a complex acute healthcare organisation
• Experience of working with patient leaders and groups to co-design service improvements

Skills Essential

• Detailed knowledge and understanding of the national agenda for patient & public involvement & voice.
• Good I.T. Skills, Experience in use of databases, Ability to use all Microsoft Packages

Attitude, aptitude Essential

• Ability to work inter-professionally and across professional boundaries
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name: Norfolk and Norwich University Hospital

Address: Norfolk & Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Employer's website

https://teamnnuh.co.uk/