Head of Partner Success and Management

Reach; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A forward-thinking fintech company is seeking a Head of Partner Success to lead the expansion and optimization of their global partner ecosystem. This role involves designing and scaling frameworks that drive partner activation and revenue contribution, requiring 7-10+ years of relevant experience. The ideal candidate will have strong communication skills and a builder's mindset. This position offers competitive compensation and comprehensive healthcare coverage, with the opportunity to work in a hybrid environment.

Benefits

Competitive compensation and pension contribution

Comprehensive private healthcare coverage

Annual learning and development allowance

Hybrid working with modern office space

Qualifications

• 7–10+ years in partnerships or partner success in FinTech, payments, SaaS, or ecommerce.
• Experience enabling complex or high-GMV partners.
• Strong communicator with excellent cross-functional influence.

Responsibilities

• Lead and scale Partner Success across product + commercial partners.
• Build partner onboarding, enablement, and QBR frameworks that drive adoption.
• Deliver partner-sourced revenue through better activation and integration quality.

Skills

Partnership management

Cross-functional influence

Process design

Strong communication

Job description

Location: Remote (Canada/US)
Function: Partnerships
Reports to: VP of Partnerships

The Role

As Reach’s Head of Partner Success, you’ll lead the expansion and optimization of our global partner ecosystem—from commerce platforms and embedded PSPs to white‑label MoR providers and agency partners. Reporting to the VP of Partnerships, you’ll design and scale the frameworks that drive partner activation, revenue contribution, and long‑term growth. This is a high‑impact leadership role where you’ll align cross‑functional teams, elevate partner outcomes, and build the foundation for Reach’s global scale.

What You’ll Lead

• Lead and scale Partner Success across product + commercial partners.
• Build partner onboarding, enablement, and QBR frameworks that drive adoption.
• Deliver partner‑sourced revenue through better activation and integration quality.
• Solve issues fast by partnering with Product, Sales, Compliance, and Operations.
• Own partner KPIs, forecasting, and executive reporting.
• Proactively protect partner health and reduce churn or volume risk.

What You Bring

• 7–10+ years in partnerships or partner success in FinTech, payments, SaaS, or ecommerce.
• Experience enabling complex or high‑GMV partners.
• Strong communicator with excellent cross‑functional influence.
• A builder’s mindset—comfortable designing processes from 0→1.

Why Join Reach

• Competitive compensation and pension contribution
• Comprehensive private healthcare coverage
• Annual learning and development allowanceHybrid working with modern office space
• A collaborative, global team driving innovation in cross‑border payments

At Reach

We believe that high‑performing teams all have common values and synergies that enable them to work well together. Some of our Core Values are:

• We value solving underlying problems and delivering outcomes
• We value being able to make executive decisions while considering input from multiple sources
• We value taking action over getting stuck in planning
• We value taking chances and failing fast
• We value teamwork over individual accomplishments
• We value optimizing time to value and achieving outcomes, not checking boxes
• We value work/life balance and a mindset of “it’s a marathon, not a sprint”
• We value using the right technology to solve the right problems

Additional Information

Reach Ltd. is an equal opportunity employer. Applicants must be eligible to work in Canada or the US. Some international travel may be required.

Ready to make an impact?

Apply with your CV and a brief cover letter outlining your experience leading partner programs and why you’re excited about this opportunity at Reach.

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