Head of Partner Operations – 50 Best

William Reed; England; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading events company seeks a highly organised Head of Partner Operations to lead the partner logistics function in London & Gatwick. This role involves ensuring seamless sponsor visibility across events, managing a team, and coordinating with multiple departments. Ideal candidates have strong logistics and people management skills. The position is full-time and hybrid, offering an exciting opportunity to enhance sponsor experiences in a dynamic environment.

Qualifications

• Proven experience in logistics, event operations or sponsorship delivery, ideally within a live events environment.
• Strong leadership skills with experience managing and developing teams.
• Excellent organisational and project management abilities.
• Effective communicator and relationship builder.

Responsibilities

• Oversee end-to-end delivery of sponsor visibility and assets at events.
• Work closely with logistics, production, marketing, and creative teams.
• Review partner agreements and translate obligations into project plans.
• Lead resolution when partners raise concerns.

Skills

Logistics management

Event operations

Team leadership

Project management

Effective communication

Relationship building

Job description

Position: Full time – permanent

Location : London & Gatwick / Hybrid

50 Best is seeking a highly organised and proactive Head of Partner Operations to lead our partner operations and logistics function within our event programme. This role is central to ensuring that our sponsors’ visibility is delivered seamlessly and to the highest standard across all events. You will manage a team of four, providing direction, leadership, and operational excellence in planning and executing sponsor logistics on the ground – All whilst ensuring we give our Partners the best experience.

This is a role for someone who thrives on delivering operational excellence in a dynamic, high-profile environment. You’ll combine strategic oversight with a proactive approach, ensuring that our partner’ brand visibility is executed flawlessly at every event.

What you’ll be doing :

Strategic Partner Delivery

• Oversee end-to-end delivery of sponsor visibility and assets at events, ensuring contractual obligations are delivered on time, in full and to brand standard
• Ensure all sponsor / partner contractual rights and benefits are delivered on time, in full, and to brand standards.
• Oversee all partner logistics at events linked to partner activations – installations, product integration, brand visibility
• Act as the bridge between account management and operations to execute contractual obligations.

Cross-Functional Coordination

• Work closely with logistics, production, marketing, and creative teams to deliver partner activations to the highest standard.
• Liaise with venues, agencies, and suppliers to align resources.
• Manage dependencies (e.g. product delivery, branding placement, staffing needs).

Contract Oversight & Compliance

• Review partner agreements and translate obligations into project plans.
• Ensure compliance with health & safety, sustainability and regulatory requirements in all logistics operations.

Issue & Escalation Management

• Lead resolution when partners raise concerns and implement escalation frameworks.
• Protect sponsor relationships while managing operational realities.

Reporting & Evaluation

• Collect partner feedback to inform future planning.
• Implement efficient processes, tools, and reporting to track progress, manage budgets and deliver consistent sponsor experiences.
• Drive continuous improvement by reviewing post-event feedback and identifying opportunities for innovation

Team Development

• Lead and develop the Partner Logistics team, fostering a high-performance culture
• Work closely with the Operations Director to shape and execute logistics strategy across the event calendar
• Build strong relationships with internal stakeholders (Partnerships, Marketing, Events, PR and content team) to align logistics with wider business objectives.

Requirements

• Proven experience in logistics, event operations or sponsorship delivery, ideally within a live events environment
• Strong leadership skills with experience managing and developing teams
• Excellent organisational and project management abilities, with attention to detail and the ability to work to competing deadlines
• Effective communicator and relationship builder, comfortable engaging with senior stakeholders and external partners
• Ability to adapt to fast-changing environments and problem-solve in real time.
• Account management experience considered beneficial