Head of Partner Operations - 50 Best

William Reed Ltd; Camden Town; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading event management company is seeking a Head of Partner Operations to oversee logistics and ensure sponsor visibility at events. The role involves managing partnerships, coordinating with production teams, and leading the Partner Logistics team. Ideal candidates should have significant experience in event operations and strong leadership skills.

Qualifications

• Proven experience in logistics, event operations or sponsorship delivery, ideally within a live events environment.
• Strong leadership skills with experience managing and developing teams.
• Excellent organisational and project management abilities, with attention to detail.

Responsibilities

• Oversee end-to-end delivery of sponsor visibility and assets at events.
• Manage dependencies for product delivery and branding placement.
• Lead and develop the Partner Logistics team.

Skills

Logistics Management

Event Operations

Leadership

Project Management

Communication

Job description

50 Best is seeking a highly organised and proactive Head of Partner Operations to lead our partner operations and logistics function within our event programme. This role is central to ensuring that our sponsors' visibility is delivered seamlessly and to the highest standard across all events.

Responsibilities

• Oversee end-to-end delivery of sponsor visibility and assets at events, ensuring contractual obligations are delivered on time, in full and to brand standard.
• Ensure all sponsor/partner contractual rights and benefits are delivered on time, in full, and to brand standards.
• Oversee all partner logistics at events linked to partner activations – installations, product integration, brand visibility.
• Act as the bridge between account management and operations to execute contractual obligations.

Cross-Functional Coordination

• Work closely with logistics, production, marketing, and creative teams to deliver partner activations to the highest standard.
• Liaise with venues, agencies, and suppliers to align resources.
• Manage dependencies (e.g., product delivery, branding placement, staffing needs).

Contract Oversight & Compliance

• Review partner agreements and translate obligations into project plans.
• Ensure compliance with health & safety, sustainability and regulatory requirements in all logistics operations.

Issue & Escalation Management

• Lead resolution when partners raise concerns and implement escalation frameworks.
• Protect sponsor relationships while managing operational realities.

Reporting & Evaluation

• Collect partner feedback to inform future planning.
• Implement efficient processes, tools, reporting to track progress, manage budgets and deliver consistent sponsor experiences.
• Drive continuous improvement by reviewing post-event feedback and identifying opportunities for innovation.

Team Development

• Lead and develop the Partner Logistics team, fostering a high-performance culture.
• Work closely with the Operations Director to shape and execute logistics strategy across the event calendar.
• Build strong relationships with internal stakeholders (Partnerships, Marketing, Events, PR and content team) to align logistics with wider business objectives.

Qualifications

• Proven experience in logistics, event operations or sponsorship delivery, ideally within a live events environment.
• Strong leadership skills with experience managing and developing teams.
• Excellent organisational and project management abilities, with attention to detail and the ability to work to competing deadlines.
• Effective communicator and relationship builder, comfortable engaging with senior stakeholders and external partners.
• Ability to adapt to fast‑changing environments and problem‑solve in real time.
• Account management experience considered beneficial.

We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics.