Head of OSSD – Oracle System Support and Development

Civil Nuclear Police Authority; Culham; Hybrid; GBP 55,000 - 63,000; Full time

Job summary

A public sector organisation in the UK is seeking a Head of Oracle Systems Support and Development. The role involves leading a team, managing vendor relations, and ensuring the effective delivery of ERP solutions. Candidates should have a degree in computer science and strong leadership skills. This position offers a salary up to £62,509, the opportunity for hybrid working, and a generous benefits package, including annual leave and a bonus scheme.

Benefits

27.5 days annual leave

Flexi-time working scheme

Bonus scheme up to 7%

Qualifications

• Proven ability to lead and motivate technical teams.
• Experience managing relationships with stakeholders.
• Experience in Oracle ERP transformation projects.

Responsibilities

• Manage BPSS support services day-to-day.
• Broker communication for issue resolution.
• Deliver enhancements and improvements in service.

Skills

Leadership

Communication skills

Vendor management

Interpersonal skills

Oracle Fusion

Education

Bachelor’s degree in computer science or related field

Relevant professional services qualification

Tools

Oracle HCM

Project management tools

Job description

Based at Culham, Oxfordshire or Griffin Park, Cumbria (hybrid working)
Salary up to £62,509 plus a £2,000 South East Allowance (South-East England based Staff only) and generous benefits package
Permanent/Full Time (37.5 hours per week)

The Civil Nuclear Constabulary (CNC) is an armed police service that’s dedicated to the nuclear industry. Our vision is to be recognised as a provider of a world-class service for the protection of nuclear material and facilities. Given the critical nature of our work, it’s vital that we recruit skilled and committed professionals to join our high-performing team.

This is an exciting time to join our System Support team. The CNC uses Oracle functionality across its departments - Finance, Procurement, HCM, Talent Learn and Recruitment. We are looking for an expert to join us as the Head of Oracle Systems Support and Development, to develop and improve the service – and ensure its efficiency.

The Head of BPSS Systems Support and Developmentis a critical role at the CNC - delivering successful solutions; by partnering with business and operational directorates to elicit requirements, and managing the design and development of BPSS Systems related modules. If successfully appointed in the role, you will be responsible for managing support, ensuring issue resolution, driving maintenance activities, tracking vendor performance, managing development efforts and ensuring projects are on track. You are accountable for the performance of the team and their motivation and collaboration. The HoSS&D should ensure continuous review and improvement to service delivery, to guarantee service design maintains fit for purpose.

Key Accountabilities

• Strategic Alignment: Partner with business and other stakeholders to ensure BPSS supported systems, services and deliverables align with business needs.
• Daily Operations: Manage delivery of BPSS support services on a day-to-day basis.
• Issue Resolution: Broker effective communication and coordinate resolution of issues escalated from suppliers, partners, vendors and customers.
• Problem and Defect Management: Ensure pervasive system issues are analysed and resolved.
• Development Services: Ensure successful development and delivery of enhancements, improvements, and projects. Coordinate efforts with Project Managers to ensure no operational issues.
• Vendor Governance: Manage vendor support services, ensuring compliance with Contracts/ Service Level Agreements (SLAs) and meeting Key Performance Indicators (KPIs)
• Security Compliance: Ensure compliance with security practices, guidelines, and standards.
• Relationships: Develop and maintain trusted relationships with suppliers, partners, vendors and customers in support of business strategies and goals.
• Technical Leadership: Provide technical guidance and process expertise for the BPSS Solution and Other Systems supported.
• Team Leadership: Motivating, training, and developing your teams
• Resources: Managing spend and resources within the agreed budgets
• Collaboration: with the wider Organisation to driving innovation with our BPSS processes and systems.
• Training: Oversight of training strategy to ensure application knowledge increases within the team.

Skills and Experience

• Bachelor’s degree or higher ideally in computer science, engineering, business or another relevant field.
• Relevant / professional services qualification.
• Relevant qualification in contract management, and/or the willingness to gain qualification
• Strong leadership, planning, communication and interpersonal skills
• Experience in managing vendors, partners, suppliers and technical teams.
• Experience of designing successful service delivery models for ERP transformation projects
• Experience in Oracle Fusion, HCM and related Modules.
• Experience in planning of Technology support, change and maintenance
• Management experience of manage vendor support services, to ensure ensuring compliance with Contracts/ Service Level Agreements (SLAs)
• Proven ability to develop and maintain effective internal and external business relationships with various levels of management
• Highly developed interpersonal skills to work as a team member and customer liaison
• Some experience in a public sector role, preferably within policing.

There will be occasional travel to other sites. A driving license is essential for this position in order to access these. Travel and accommodation will be paid for by the CNC.

Please note that for any Culham based applicants that this role will initially be based at our HQ Culham until our relocation to Harwell in Autumn 2026 and the role thereafter will be based at Harwell.

This role has been assessed as suitable for hybrid working with a 60% home/40% office split.

Please note: Interviews will be taking place on the 10th and 11th February 2026.

Benefits of working for the CNC

• 27.5 days annual leave (rising by 1 day after 2 years’ service, and 0.5 days ever year thereafter until a total of 32.5 days is reached) plus Bank Holidays
• Additional 30 minutes time worked during the week to accrue additional leave of 3 days, which can be used for period between Christmas and New Year
• Flexi-time working scheme
• Bonus scheme – dependent on oganisational and personal performance, up to a maximum of 7% of salary
• Subsidised Costa Coffee, restaurant, and deli on site at Culham HQ
• Eligible to join the national Blue Light Card scheme, which offers discounts on a variety of products and services
• Enhanced family friendly and wellbeing policies
• Cycle to Work scheme

As police staff the public expect us to display the highest standards, values, and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behaviour we expect to see, and you are responsible for displaying and delivering these to the highest standards.

Equality, Diversity and Inclusion are central to the values of our organisation. At CNC we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our affinity networks, ED&I team and wider HR departments, we are on a journey to embed our ED&I commitments, ensuring the CNC is an employer of choice; where everyone feels included.

Please review the video links below which will give you an overview of the vetting process that you will be required to go through if you are successful in your application to join the CNC:

• Vetting: An Overview - https://youtu.be/lRit8RA7Zpo
• Vetting and Finances - https://youtu.be/JmZP7r-9MEE
• Vetting and Life Experiences - https://youtu.be/jVPHvgpB8nc