Head of Operations - Tanker Services

Oneline; Wellington; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading environmental services provider in the UK is seeking a Head of Operations for their Tanker Services division. This full-time position involves overseeing service-line operations, managing teams, ensuring regulatory compliance, and maintaining key client relationships. The ideal candidate will have extensive experience in the water or drainage industries, proven leadership abilities, and strong problem-solving skills. The role offers a competitive salary, benefits, and opportunities for career growth.

Benefits

Enhanced maternity, paternity and adoption pay

Company pension

Life assurance scheme (x4 salary)

Medicash Plan

Refer a friend scheme

Employee assistance programme

Competitive annual leave plus bank holidays

Training and career progression opportunities

Qualifications

• Extensive experience in the water, drainage, construction industry or similar.
• Proven experience leading multi-disciplinary teams.
• Experience in a highly regulated and compliance-driven environment.
• Demonstrable experience of complex problem-solving.
• Excellent interpersonal and communication skills at all levels.
• Highly organised and able to manage multiple priorities.

Responsibilities

• Oversee relevant service-line operations ensuring efficiency and budget adherence.
• Conduct audits and ensure adherence to ISO standards.
• Manage operations managers and field crews.
• Maintain key client relationships and resolve escalated service issues.
• Generate growth in existing contracts and develop new opportunities.

Skills

Operations management

Team leadership

Regulatory compliance

Client relationship management

Problem solving

Excellent communication

Organisational skills

Job description

Head of Operations- Tanker Services

Wellington

Permanent, full-time

Competitive salary + car allowance + Bonus plus benefits

Exciting opportunity to join us here at Oneline. Due to growth, we are looking for a Head of Operations- Tankering where you will be responsible for tactical planning, coordination, and performance management of operational teams in the tankering and deep suction service lines.

More about the role :

Operations Management :

• Oversee relevant service-line operations (e.g. cleansing, CCTV, tankering, tank cleans, confined space entry).
• Ensure service delivery is completed efficiently, on schedule, and within budget.

Regulatory and Quality Compliance :

• Ensure operations follow ISO standards (e.g., ISO 14001 for Environmental Management, ISO 45001 for Health & Safety).
• Conduct audits and reviews of operational procedures, waste handling, and environmental impact.

Team & Resource Leadership :

• Manage and lead operations managers, supervisors and field crews.
• Lead training, recruitment, and performance evaluations.
• Fleet & Equipment Oversight :
• Review scheduling and compliance of tankers & deep suction units
• Lead on optimisation of vehicle and plant uptime through preventive maintenance planning.

Client Relations & Reporting :

• Maintain key client relationships, oversee SLAs, and produce operational reports.
• Adequately resolve any escalated service issues.

Revenue Generation :

• Develop positive, meaningful relationships with new and existing customers
• Generate growth in existing contracts
• Support the wider team in generation of new opportunities
• Close liaison with counterparts in Group to recognise wider opportunities
• Accurate revenue and cost reporting
• Contribute to annual budget setting and investment requirements

About you :

• Extensive experience of the water, drainage, construction industry or similar
• Proven experience leading multi-disciplinary teams
• Experience of working within a highly regulated and compliance driven environment
• Demonstratable experience of complex problem solving
• Excellent interpersonal and communication skills at all levels
• Highly organised and able to manage multiple priorities

What we can offer you :

• Enhanced maternity,paternity and adoption pay and leave
• Company pension
• Life assurance scheme (x4 salary)
• Medicash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
• Refer a friend scheme
• Employee assistance programme (access to GP appointments and mental health support)
• Competitive annual leave plus bank holidays
• Training and career progression opportunities

About us :

At Adler and Allan Group, we're not just a company - we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear : safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin.If you require any support with your application, whatever the circumstance, please let us know.