Head of Operations & Strategy, Connected Products

eBay; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading e-commerce platform in Greater London seeks a Head of Business Operations to oversee critical functions within the Connected Products team. This role requires 8–12+ years of experience in program management, especially within e-commerce or fashion sectors. Responsibilities include managing operational schedules, facilitating cross-functional collaboration, and supporting strategic initiatives. The successful candidate will demonstrate strong leadership, excellent communication skills, and the ability to navigate complex situations. This multinational company offers a collaborative work environment focused on innovation.

Qualifications

• 8–12+ years in program management/operations within fashion/e‑commerce contexts.
• Experience in management consulting is a plus.
• Proven leadership in strategy execution and operational planning.

Responsibilities

• Facilitate team’s operational schedule and set clear business goals.
• Manage execution governance and performance tracking.
• Lead cross-functional collaboration to ensure alignment.
• Support teams with change management during transitions.
• Prepare materials for executive communications.

Skills

Program management

Operational excellence

Collaboration management

Communication skills

Change management

Job description

A leading e-commerce platform in Greater London seeks a Head of Business Operations to oversee critical functions within the Connected Products team. This role requires 8–12+ years of experience in program management, especially within e-commerce or fashion sectors. Responsibilities include managing operational schedules, facilitating cross-functional collaboration, and supporting strategic initiatives. The successful candidate will demonstrate strong leadership, excellent communication skills, and the ability to navigate complex situations. This multinational company offers a collaborative work environment focused on innovation.