Head of Operations & Strategic Growth Planning

Sky; Livingston; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading UK entertainment company is seeking a senior leader to enhance operational excellence across its business segments. This multifaceted role involves strategic oversight in resource and workforce planning, learning & development, and driving financial outcomes. The ideal candidate will possess a robust understanding of contact center operations and will be tasked with integrating offshore partnerships to optimize performance. This position offers competitive benefits and opportunities for professional growth within a dynamic environment.

Benefits

Free Sky Q premium package

Excellent pension scheme

Private health care

Discounted mobile and broadband

Wide range of Sky VIP rewards

Qualifications

• In-depth understanding of contact center operations in a multi-channel environment.
• Able to create vision and KPI led plans.
• Experience managing outsource partners with defined KPIs.

Responsibilities

• Lead resource optimization for a budget exceeding $20M.
• Manage offshoring plans supporting all business segments.
• Support financial growth through insights and optimization.

Skills

Contact Centre Operations Expertise

Leadership

Financial Acumen

Commercial Negotiation

Resource Planning

Transformation Management

Education

Experience in leading L&D functions

Job description

A leading UK entertainment company is seeking a senior leader to enhance operational excellence across its business segments. This multifaceted role involves strategic oversight in resource and workforce planning, learning & development, and driving financial outcomes. The ideal candidate will possess a robust understanding of contact center operations and will be tasked with integrating offshore partnerships to optimize performance. This position offers competitive benefits and opportunities for professional growth within a dynamic environment.