Head of Operations & Service Delivery Leader

PURSUING INDEPENDENT PATHS; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A local charity in Greater London is seeking a Head of Operations responsible for day-to-day delivery and strategic development. The ideal candidate will lead a team, ensure regulatory compliance, and work towards continuous operational improvement. A strong commitment to a person-centered approach and significant experience with learning disabilities is required. The role contributes to managing key relationships, overseeing budgets, and supporting our mission to empower individuals. Competitive benefits include a generous holiday policy, pension contributions, and team events.

Benefits

25 days holidays + bank holidays

Travel subsidy up to £7.50 per day

4% pension contribution

Free Employee Assistance programme

Regular team meals and socials

Cycle-to-work scheme

Qualifications

• Significant experience of working with people with learning disabilities or similar.
• Proven leadership and management experience.
• Strong commitment to a person-centred approach.
• Experience collaborating with various agencies and professionals.
• Knowledge of relevant legislation regarding learning disabilities.
• Effective written and verbal communication skills.

Responsibilities

• Lead the operations and staff management.
• Ensure continuous operational improvement.
• Manage relationships with local authorities.
• Hold budget responsibility across services.
• Champion regulatory compliance and reporting.

Skills

Experience with learning disabilities

Leadership and management skills

Strong communication skills

Project management capabilities

Knowledge of safeguarding processes

Flexibility and adaptability

Job description

A local charity in Greater London is seeking a Head of Operations responsible for day-to-day delivery and strategic development. The ideal candidate will lead a team, ensure regulatory compliance, and work towards continuous operational improvement. A strong commitment to a person-centered approach and significant experience with learning disabilities is required. The role contributes to managing key relationships, overseeing budgets, and supporting our mission to empower individuals. Competitive benefits include a generous holiday policy, pension contributions, and team events.