Head Of Operations - Remote

1st Select; Manchester; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading consultancy firm in Manchester is seeking a Head of Operations. This role is pivotal in ensuring the efficiency of day-to-day activities, connecting strategy with execution. The ideal candidate will possess significant experience in operations and leadership, along with strong business acumen and knowledge of supply chain management. This position demands a collaborative leader dedicated to continuous improvement.

Qualifications

• Significant proven experience in a senior operations role.
• Several years in a leadership position.

Responsibilities

• Develop and implement operational strategies.
• Oversee and improve day-to-day operations.
• Manage operational budgets and resource allocation.
• Lead and mentor cross-functional teams.
• Identify operational risks and develop mitigation strategies.
• Build strong relationships with project leads and clients.
• Establish and report on KPIs for performance evaluation.

Skills

Business acumen

Financial analysis

Supply chain management

Quality control

Process optimisation methodologies

Project management software

Job description

Our Client are more than just consultants with checklists. We re a team of Building Surveyors and Project Managers with more than 20 years expertise, experience and accreditations in Surveying, Building Safety and Domestic Retrofit. Our purpose is to create a safe and sustainable environment for everyone.

People are at the core of what we do. We strive to consistently deliver the highest quality service to our clients through a culture of creativity, flexibility and innovation. We know that no one solution will suit everyone, which is why we continually adapt and assess our approach to ensure the right solution for each and every client.

Job Purpose

Following a period of sustained growth over the last 5+ years, we require a Head of Operations to ensure our day-to-day activities run smoothly, effectively, and efficiently to meet business objectives and drive growth. The purpose of the role is to connect strategic planning with execution, optimising processes and resources across the organisation.

We want to hear from candidates with a strong track record in similar roles. The successful candidate will have strong business and financial acumen, and knowledge of supply chain management, quality control, process optimisation methodologies and relevant softwares (EPR, data analytics and project management).

Key Responsibilities

• Develop and implement operational strategies and long‑term plans that align with our key business objectives.
• Oversee, manage, and improve the day-to-day operations across various departments.
• Manage and monitor operational budgets, analyse financial reports, and ensure cost‑effective resource allocation.
• Lead, mentor, and motivate cross‑functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Identify potential operational risks, develop mitigation strategies, and ensure all operations adhere to relevant laws, regulations, and quality standards.
• Build and maintain strong relationships with internal project leads, external supply chain, and clients to ensure seamless operations and high customer satisfaction.
• Establish, track, and report on KPIs to evaluate overall company performance and identify areas for improvement.

Knowledge, Skills & Experience

• Significant proven experience in a senior operations role, with several years in a leadership position (Essential)